Client Success Manager

Internetwork Expert; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Internetwork Expert is seeking a Client Success Manager to ensure client success and satisfaction through strategic guidance and tailored digital marketing and technology solutions.

You will build strong client relationships, analyze performance metrics, and deliver KPI reports while identifying growth opportunities and leading campaigns. The role requires coordinating teams, QA checks, and training sessions to maximize resource efficiency and client outcomes.

Qualifications

• Bachelor’s degree in Marketing, Business, IT, or related field with significant experience in the job role.
• At least 3 years of client/account management experience in digital marketing or technology.
• Proficiency in Microsoft Excel and Google Sheets is essential.
• Excellent project management skills with ability to manage multiple clients and projects simultaneously.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Ability to align cross-functional teams toward common objectives.
• Skilled in motivating and guiding teams to deliver high-quality work.

Responsibilities

• Build and maintain strong client relationships to ensure success and satisfaction.
• Analyze performance metrics and deliver KPI reports.
• Identify business growth opportunities and advise on strategic direction.
• Manage and execute digital marketing campaigns and technology solutions.
• Resolve technical issues and perform QA checks to ensure quality.
• Deliver insights on digital trends to inform client strategy.
• Lead training sessions and coordinate team schedules to optimize resources.

Skills

Client management

Analytics

Project management

Cross-functional leadership

Data interpretation

Team motivation

Education

Bachelor’s degree in Marketing/Business/IT

Tools

Microsoft Excel

Google Sheets

Google Analytics

HubSpot

monday.com

Asana

Miro

Marketing automation software

Job description

As a Client Success Manager, you will be responsible for ensuring client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions. Key duties include building strong client relationships, analyzing performance metrics, creating KPI reports, and identifying business growth opportunities. The role involves managing and executing marketing campaigns, resolving technical issues, conducting QA checks, and delivering insights on digital trends. Additionally, the candidate will lead training sessions, maintain documentation, coordinate team schedules, and optimize resource allocation to meet client and business goals.

I. Minimum Qualifications (Education and Experience)

• Bachelor’s degree in Marketing, Business, Information Technology, or a related field with significant experience in the job role.
• With at least 3 years of working experience in client/account management in the digital marketing and/or technology industry.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
• Excellent project management skills with the ability to manage multiple clients and projects simultaneously.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Ability to align cross-functional teams toward common objectives.
• Skilled in motivating and guiding teams in delivering high-quality work.

IV. Type of Skills and/or LICENSING/CERTIFICATION Required:

• Strong understanding of digital marketing strategies, including SEO, SEM, social media, email marketing, paid media, and content marketing.
• Proficient in technical tools and other project management tools (e.g. monday.com, asana, Miro)
• With experience in Project Management Methodologies (i.e., Agile, Scrum, etc.)
• Proficiency in digital marketing tools and platforms, such as Google Analytics, HubSpot, and marketing automation software.
• Excellent listening, negotiation, decision-making, and presentation skills
• Exceptional verbal and written communication skills.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
• With the experience and know-how to collect, track, and analyze large amounts of data.