Client Success Manager

Jobtailor; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Jobtailor in Makati, Metro Manila is seeking an experienced Client/Account Manager to guide digital marketing and technology solutions for key clients. You will drive campaigns, analyze KPI data, and coordinate cross-functional teams to deliver measurable results.

Ideal candidates have 3+ years in client management, strong data analytics, and proficiency with marketing tools. The role emphasizes strategic leadership, QA, and effective communication to optimize performance and growth.

Qualifications

• Bachelor's degree in Marketing, Business, IT, or related field with significant experience in the role.
• At least 3 years in client/account management in digital marketing/tech.
• Proficiency in Excel and Google Sheets.
• Excellent project management skills across multiple clients.
• Strong data interpretation and actionable insights.
• Ability to align cross-functional teams toward common goals.
• Skilled in guiding teams to deliver high-quality work.
• Strong knowledge of SEO, SEM, social media, email marketing, paid media, and content marketing.
• Proficient in tools like Monday.com, Asana, Miro.
• Experience with Agile/Scrum methods.
• Familiar with Google Analytics, HubSpot, and marketing automation.
• Excellent listening, negotiation, and presentation skills.
• Exceptional verbal and written communication.
• Experience collecting, tracking, and analyzing large data sets.

Responsibilities

• Ensure client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions.
• Build strong client relationships.
• Analyze performance metrics and create KPI reports.
• Identify business growth opportunities.
• Manage and execute marketing campaigns.
• Resolve technical issues.
• Conduct QA checks.
• Deliver insights on digital trends.
• Lead training sessions.
• Maintain documentation.
• Coordinate team schedules.
• Optimize resource allocation to meet client and business goals.

Skills

Client/Account Management

Digital Marketing Strategies

Project Management Methodologies

Data Analysis

Technical Tools Proficiency

Education

Bachelor’s degree in Marketing, Business, IT, or related field

Tools

Monday.com

Asana

Miro

Google Analytics

HubSpot

Marketing Automation Software

Microsoft Excel

Google Sheets

Job description

• Ensure client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions
• Build strong client relationships
• Analyze performance metrics and create KPI reports
• Identify business growth opportunities
• Manage and execute marketing campaigns
• Resolve technical issues
• Conduct QA checks
• Deliver insights on digital trends
• Lead training sessions
• Maintain documentation
• Coordinate team schedules
• Optimize resource allocation to meet client and business goals

Requirements

• Bachelor’s degree in Marketing, Business, Information Technology, or a related field with significant experience in the job role
• At least 3 years of working experience in client/account management in the digital marketing and/or technology industry
• Proficiency in Microsoft Excel and Google Sheets
• Excellent project management skills with the ability to manage multiple clients and projects simultaneously
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Ability to align cross-functional teams toward common objectives
• Skilled in motivating and guiding teams in delivering high-quality work
• Strong understanding of digital marketing strategies, including SEO, SEM, social media, email marketing, paid media, and content marketing
• Proficient in technical tools and project management tools (e.g. monday.com, asana, Miro)
• Experience in Project Management Methodologies (i.e., Agile, Scrum, etc.)
• Proficiency in digital marketing tools and platforms, such as Google Analytics, HubSpot, and marketing automation software
• Excellent listening, negotiation, decision-making, and presentation skills
• Exceptional verbal and written communication skills
• Experience and know-how to collect, track, and analyze large amounts of data

Core Competencies

Demonstrates expertise in client/account management within the digital marketing and technology sectors, with a strong focus on project management, data analysis, and digital marketing strategies. Proficient in utilizing various digital marketing tools and methodologies to drive client success and optimize campaign performance.

Highest-signal resume keywords

• Client/Account Management
• Digital Marketing Strategies
• Project Management Methodologies
• Data Analysis
• Technical Tools Proficiency

Hard Skills

• Digital Marketing
• Data Analysis
• Project Management
• SEO
• SEM
• Social Media Marketing
• Email Marketing
• Paid Media
• Content Marketing
• KPI Reporting

Soft Skills

• Client Relationship Building
• Analytical Skills
• Team Motivation
• Communication Skills
• Negotiation Skills

Industry Keywords

• Digital Marketing
• Technology Solutions
• Performance Metrics
• Quality Assurance
• Business Growth Opportunities

Tools & Technologies

• Microsoft Excel
• Google Sheets
• Google Analytics
• HubSpot
• Monday.com
• Asana
• Miro
• Marketing Automation Software