Client Success Manager

Octal Philippines Incorporated; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Octal Philippines Incorporated is seeking a Client Success Manager to drive client success through strategic guidance and tailored digital marketing and technology solutions. You will build strong client relationships, analyze performance, create KPI reports, and identify growth opportunities while guiding campaigns and resolving technical issues.

You will lead training, maintain documentation, coordinate team schedules, and optimize resources to meet client and business goals in a fast-paced

Qualifications

• Bachelor's degree in Marketing, Business, Information Technology, or related field with significant experience.
• At least 3 years in client/account management in digital marketing or technology.
• Proficiency in Excel and Google Sheets.

Responsibilities

• Build strong client relationships and provide strategic guidance.
• Analyze performance metrics and create KPI reports.
• Identify business growth opportunities and lead campaigns.
• Resolve technical issues and conduct QA checks.
• Deliver insights on digital trends and optimize resources.
• Lead training sessions and maintain documentation.
• Coordinate team schedules and align cross-functional teams.
• Manage and execute marketing campaigns.

Skills

Digital marketing strategies

Google Analytics

HubSpot

Marketing automation

Microsoft Excel

Google Sheets

Project management

Agile/Scrum

Data analysis

Cross-functional alignment

Education

Bachelor's degree in Marketing/Business/IT

Tools

monday.com

Asana

Miro

Job description

Job Description:

As a Client Success Manager, you will be responsible for ensuring client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions. Key duties include building strong client relationships, analyzing performance metrics, creating KPI reports, and identifying business growth opportunities. The role involves managing and executing marketing campaigns, resolving technical issues, conducting QA checks, and delivering insights on digital trends. Additionally, the candidate will lead training sessions, maintain documentation, coordinate team schedules, and optimize resource allocation to meet client and business goals.

I. Minimum Qualifications (Education and Experience)

• Bachelor's degree in Marketing, Business, Information Technology, or a related field with significant experience in the job role.
• With at least 3 years of working experience in client/account management in the digital marketing and/or technology industry.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
• Excellent project management skills with the ability to manage multiple clients and projects simultaneously.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Ability to align cross-functional teams toward common objectives.
• Skilled in motivating and guiding teams in delivering high-quality work.

IV. Type of Skills and/or LICENSING/CERTIFICATION Required:

• Strong understanding of digital marketing strategies, including SEO, SEM, social media, email marketing, paid media, and content marketing.
• Proficient in technical tools and other project management tools (e.g. monday.com, asana, Miro)
• With experience in Project Management Methodologies (i.e., Agile, Scrum, etc.)
• Proficiency in digital marketing tools and platforms, such as Google Analytics, HubSpot, and marketing automation software.
• Excellent listening, negotiation, decision-making, and presentation skills
• Exceptional verbal and written communication skills.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
• With the experience and know-how to collect, track, and analyze large amounts of data.