Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee PH; Paombong; A distancia; PHP 420.000 - 540.000; Jornada completa

Descripción de la vacante

Remote Employee BPO is seeking a Customer Support Representative (Dispatch Commercial & Industrial) to manage day-to-day scheduling and dispatching of crews and equipment from a home-based setup in the Philippines. You will liaise with field teams and clients to ensure timely service delivery.

The role requires strong communication, multitasking, and problem-solving in a fast-paced call-center environment. Training and flexible shift options are provided to support service levels and customer

Formación

• Proficiency with Windows apps (Word, Excel, PowerPoint, Outlook).
• Experience with Salesforce preferred.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.

Responsabilidades

• Relaying work orders and messages to field crews and supervisors.
• Communicating with customers to resolve service requests and issues.
• Preparing daily schedules and dispatch plans.
• Generating and processing work orders from crews or customers.
• Collaborating with external clients to maintain service levels and resolve escalations.
• Maintaining knowledge of call center metrics and procedures.
• Serving as communications lead within assigned territories.
• Providing proactive solutions to ensure smooth call center operations.
• Participating in team meetings and promoting best practices.

Conocimientos

Windows suite

Microsoft Office

Excellent communication

Organizational skills

Time management

Problem solving

Herramientas

Salesforce

Descripción del empleo

Remote Employee BPO has a great opportunity for you!

Role: Customer Support Representative (Dispatch Commercial & Industrial)

Salary: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential.

Work setup: Work from home

Shift schedule:

Training Schedule: Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time

Prod Schedule: Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time

Summary

As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.

Responsibilities

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Speaking with supervisors or customers to resolve problems and requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations
• Comprehensive knowledge of call center metrics and drivers
• Subject matter expert on call center processes, procedures, and systems
• Being in charge of communications within company assigned territories
• Provide proactive solutions to contribute to the smooth running of the call center
• Facilitate and participate in team meetings
• Promote an environment of continued improvement and best practices
• Additional tasks and/or projects assigned by management

Qualifications

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents
• Experience with the Salesforce is highly preferred
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Effective time management and driven to meet deadlines
• Analytical and problem-solving skills
• Ability to function in a fast-paced and agile environment
• Dependability regarding completion of assignments and attendance
• Set the example for best practices

AgileIndicatorsOutlookSupportPerformanceEnvironmentExcelInterviewingKey Performance IndicatorsDaily OperationsCustomer SupportPowerPointMetricsInterpersonal SkillsCoachingTime ManagementWindowsMicrosoft WordLeadershipCommunicationSalesTrainingManagement