Dispatch Team Leader

Davies Paints Philippines Incorporated; Pasig; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Davies Paints Philippines Incorporated in Pasig is seeking a Logistics Supervisor to coordinate coordinators, dispatchers and drivers, ensuring seamless communication and on-time deliveries.

You will oversee resource allocation, monitor KPIs like delivery punctuality, provide training, and maintain high service quality while managing costs. A Bachelor's degree and prior supervisory experience are preferred.

Formación

• Bachelor's degree graduate in any relevant field.
• Previous experience in a supervisory role is a plus.
• Strong attention to detail and ability to provide administrative support.
• Excellent analytical and communication skills.
• Proven customer service skills.

Responsabilidades

• Facilitate effective coordination among coordinators, dispatchers, and drivers to eliminate communication gaps and operational delays.
• Oversee resource allocation and scheduling to maximize workflow efficiency, ensuring deadlines are met while minimizing costs.
• Provide rapid resolution for logistics-related challenges, including vehicle breakdowns, routing issues, and post-delivery inquiries.
• Monitor team performance and enforce strict adherence to company policies, regulatory standards, and established procedures.
• Analyze KPIs, such as delivery punctuality and team output, to implement continuous improvement strategies.
• Provide mentorship and training to staff members to build a highly skilled and collaborative team environment.
• Manage daily operations to ensure consistent service accuracy, timely delivery fulfillment, and high levels of customer satisfaction.

Conocimientos

Excellent communication

Analytical thinking

Customer service

Educación

Bachelor's degree

Herramientas

Microsoft Word

Excel

Descripción del empleo

DUTIES AND RESPONSIBILITIES

• Facilitate effective coordination among coordinators, dispatchers, and drivers to eliminate communication gaps and operational delays.

• Oversee resource allocation and scheduling to maximize workflow efficiency, ensuring deadlines are met while minimizing costs.

• Provide rapid resolution for logistics-related challenges, including vehicle breakdowns, routing issues, and post-delivery inquiries.

• Monitor team performance and enforce strict adherence to company policies, regulatory standards, and established procedures.

• Analyze key performance indicators (KPIs), such as delivery punctuality and team output, to implement continuous improvement strategies.

• Provide mentorship and training to staff members to build a highly skilled and collaborative team environment.

• Manage daily operations to ensure consistent service accuracy, timely delivery fulfillment, and high levels of customer satisfaction.

Professional Qualities:

• Bachelor's degree graduate in any relevant field.

• Previous experience in a supervisory role is considered a plus.

• Strong attention to detail and ability to provide administrative support.

• Excellent analytical and communication skills.

• Proven customer service skills.

Professional Qualities and Qualifications:

• Holds a Bachelor's degree in any applicable field.

• Prior experience in a supervisory or leadership capacity is preferred.

• Demonstrated excellence in communication and analytical thinking.

• Meticulous attention to detail with the capacity to handle administrative responsibilities.

• Established track record of effective customer service.

Technical Skills:

• Proficient in computer operations, specifically Microsoft Word and Excel.

Other Requirements:

• Capable of performing effectively under high-pressure conditions.

• Available and willing to work extended hours when necessary.