Regional Operations Specialist (Dispatch Coordinator)

LogiScale Inc.; Philippines; Híbrido; PHP 427.000 - 511.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases and Recognition

Great Company Culture

Career Growth and Learning

Equipment provided by the company

Onsite for the first 2 months and will

Night Shift, Tuesdays and Wednesdays

Php 42,000 basic + allowance

Descripción de la vacante

LogiScale Inc. is seeking a meticulous Regional Operations Specialist to support one of our largest clients. You will ensure drivers are prepared and equipped for each assignment through precise back-office support and proactive issue resolution.

Primary duties include coordinating with drivers via SMS, maintaining accurate milestones, and updating records to support reporting. The role emphasizes internal communication and remote, hybrid work setup after an initial onsite period.

Formación

• Extreme attention to detail with the ability to execute with minimal to zero errors.
• Strong written communication skills for efficient and professional SMS updates.
• Dependable and highly organized with a proactive, solution-oriented mindset.
• Experience or strong interest in logistics, dispatch, or back-office coordination roles.
• Ability to quickly learn new software platforms and follow established processes.
• Self-motivated and able to work independently in a remote work environment.
• Proven ability to manage time effectively while handling multiple tasks.
• Knowledgeable in using Zendesk

Responsabilidades

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• Maintain up-to-date records and documentation to support reporting and performance reviews.

Conocimientos

Attention to detail

SMS updates

Organized

Logistics interest

Software learning

Independent worker

Time management

Zendesk familiarity

Herramientas

Zendesk

Slack

Google Suite

DialPad

Descripción del empleo

Description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

• Act as the key liaison between internal teams: field operations, drivers, and account management.

• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.

• Handle calls for internal communication only—no direct customer interaction.

• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.

• Review and update paperwork to ensure accuracy, completeness, and client alignment.

• Monitor driver activity to ensure accurate milestone marking for each order.

• Add and track order milestones in the system to maintain visibility and accountability.

• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.

• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.

• Maintain up-to-date records and documentation to support reporting and performance reviews.

Requirements

• Extreme attention to detail with the ability to execute with minimal to zero errors.

• Strong written communication skills for efficient and professional SMS/text updates.

• Dependable and highly organized with a proactive, solution-oriented mindset.

• Experience or strong interest in logistics, dispatch, or back-office coordination roles.

• Ability to quickly learn new software platforms and follow established processes.

• Self-motivated and able to work independently in a remote work environment.

• Proven ability to manage time effectively while handling multiple tasks.

• Knowledgeable in using Zendesk

Tools & Platforms:

• Slack – Internal team collaboration

• Google Suite – Document and file management

• Zendesk – Ticketing and support platform (training provided)

• DialPad – Internal phone system (training provided)

Benefits

• HMO with 1 free dependent upon hire

• Life Insurance

• Night Differential

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• Equipment provided by the company

• Onsite for the first 2 months and will transition to Hybrid setup

• Night Shift, Tuesdays and Wednesdays off

• Php 42,000 basic + allowance