Regional Customer Operations Director — Growth & Transformation

3M; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

3M seeks a senior regional leader to drive Customer Operations across Asia-Pacific and Americas from Taguig, Philippines. The role is on-site and focuses on translating global strategies into regional priorities, improving service levels, and delivering exceptional customer experiences.

Applicants should bring 10+ years of leadership in customer operations, strong change-management skills, and a proven track record in multi-country governance and transformation initiatives.

Qualifications

• Bachelor's degree or higher from an accredited institution.
• 10+ years of progressive leadership experience in Customer Operations or related field.
• Significant experience leading large-scale, multi-country operations.
• Proven ownership of operational performance KPIs and customer experience.

Responsibilities

• Lead regional Customer Operations strategy and execution across multiple countries.
• Translate global strategies into regional priorities and plans.
• Own regional performance metrics including service levels, experience, and productivity.
• Drive regional transformation, digital adoption, and process standardization.
• Partner with commercial and leadership teams to align operations with customer expectations.
• Lead, develop, and coach diverse teams across geographies.

Skills

Leadership

Strategic thinking

Customer operations

Change management

Executive presence

Analytical thinking

Cross-cultural collaboration

Global regional experience

KPI ownership

Communication

Education

Bachelor's degree or higher

Tools

SAP

Oracle

Salesforce

Job description

3M seeks a senior regional leader to drive Customer Operations across Asia-Pacific and Americas from Taguig, Philippines. The role is on-site and focuses on translating global strategies into regional priorities, improving service levels, and delivering exceptional customer experiences.

Applicants should bring 10+ years of leadership in customer operations, strong change-management skills, and a proven track record in multi-country governance and transformation initiatives.