Regional Director, Customer Operations — Global Impact

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 1,500,000 - 2,400,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES seeks a Global Director of Operations to lead Customer Operations across Americas, APAC, or EMEA. You will translate global strategy into regional execution, drive performance, and partner with senior leaders to deliver exceptional customer experience.

The role requires strategic and hands-on leadership of distributed teams, with a focus on continuous improvement, process standardization, and risk management to sustain top-tier service across regions.

Qualifications

• Bachelor’s degree or higher from an accredited institution.
• 10+ years of progressive leadership in Customer Ops, Shared Services, or equivalent.
• Experience leading multi-country/global operations with cross-functional impact.

Responsibilities

• Provide strategic leadership for regional Customer Operations aligned with global strategy.
• Translate global strategies into regional priorities and measurable outcomes.
• Own regional performance across service levels, customer experience, quality, and productivity.

Skills

Strategic leadership

Global ops

Stakeholder mgmt

People leadership

Change management

Data-driven decisions

Executive presence

Communication skills

Education

Bachelor’s degree or higher

MBA preferred

Tools

CRM (Salesforce)

ERP systems

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES seeks a Global Director of Operations to lead Customer Operations across Americas, APAC, or EMEA. You will translate global strategy into regional execution, drive performance, and partner with senior leaders to deliver exceptional customer experience.

The role requires strategic and hands-on leadership of distributed teams, with a focus on continuous improvement, process standardization, and risk management to sustain top-tier service across regions.