Asia Customer Service Supervisor - Growth & Leadership

3M; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M in Taguig, Philippines, is seeking a on-site Customer Service Supervisor to manage day-to-day customer inquiries, order processing, and escalations. The role involves supervising entry-level staff, guiding service delivery, and driving continuous improvement within customer service disciplines.

The ideal candidate has a Bachelor's degree and 3–6 years of relevant experience, with strong English communication and proficiency in SAP/Salesforce. This is a full-time on-site role in Metro Manila.

Qualifications

• Bachelor's degree generally required.
• Typically, 3–6 years of relevant experience.
• Thorough knowledge of customer service disciplines including inquiries, complaints, training, call centers, invoicing, and order management.
• Strong English communication skills, written and spoken.
• Experience with SAP and Salesforce is preferred.

Responsibilities

• Communicates with other departments and management to resolve issues and expedite work.
• Manages project work, ensures alignment with business strategies, and meets deadlines.
• May have budget responsibility with consultation from management.
• Leads employees to resolve problems and complete assignments.
• Plans, coordinates, and supervises customer order processing.
• Maintains customer relations to meet service level agreements.
• Ensures inquiries and complaints are handled per company objectives.
• Establishes and maintains strong customer or account relationships.
• Resolves non-routine customer complaints and technical inquiries.
• Interprets trends in customer requirements and assesses impact on 3M systems.

Skills

Customer service

Inquiries handling

Complaint resolution

Training

Call center support

Order management

Education

Bachelor's degree

Tools

SAP

GWN

Time and attendance

Sourcing/payments

GLN

Job description

3M in Taguig, Philippines, is seeking a on-site Customer Service Supervisor to manage day-to-day customer inquiries, order processing, and escalations. The role involves supervising entry-level staff, guiding service delivery, and driving continuous improvement within customer service disciplines.

The ideal candidate has a Bachelor's degree and 3–6 years of relevant experience, with strong English communication and proficiency in SAP/Salesforce. This is a full-time on-site role in Metro Manila.