Regional Customer Ops Leader

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Job summary

3M Global Service Center Philippines is seeking a Director, Regional Customer Operations to lead strategic and operational execution across Americas, APAC, or EMEA. The role demands steering regional teams, aligning with global strategy, and delivering superior customer experience while balancing local needs and regulatory requirements.

The successful candidate will drive transformation, foster data-driven decision making, and partner with senior stakeholders to improve service levels, quality,

Qualifications

• Bachelor's degree or higher from an accredited institution.
• 10+ years of progressive leadership experience in Customer Operations or similar.
• Experience leading large-scale, multi-country operations and distributed teams.
• Proven ownership of KPIs for customer experience, quality and productivity.
• Experience driving transformation and operational excellence in a global/regional context.
• Ability to translate enterprise strategy into executable regional plans.
• Strong executive presence with stakeholder influence and communication skills.
• Demonstrated capability to work across cultures, time zones and geographies.
• Master's degree and ERP/CRM exposure are advantageous.

Responsibilities

• Lead regional strategy and execution aligned with global priorities.
• Own regional performance metrics across service levels and customer experience.
• Drive transformation initiatives to simplify processes and improve productivity.
• Champion digital capabilities, automation, and data-driven improvements.
• Build leadership capability and succession planning across countries.
• Partner with HR, finance, and business leaders to align capacity with demand.
• Represent Customer Operations in regional and global leadership forums.
• Ensure governance, risk management, and business continuity across the region.

Skills

Bachelor's degree

Leadership experience

Multi-country operations

Distributed teams

Operational performance KPIs

Business transformation

Global/regional experience

Strategy execution

Executive presence

Analytical skills

Adaptability

Communication skills

Cross-cultural collaboration

Education

Bachelor's degree or higher

Master's degree in Business Administration / Operations / Supply Chain

Tools

SAP

Oracle

Salesforce

Job description

3M Global Service Center Philippines is seeking a Director, Regional Customer Operations to lead strategic and operational execution across Americas, APAC, or EMEA. The role demands steering regional teams, aligning with global strategy, and delivering superior customer experience while balancing local needs and regulatory requirements.

The successful candidate will drive transformation, foster data-driven decision making, and partner with senior stakeholders to improve service levels, quality,