Regional Client Network Specialist | Expert Troubleshooter

NCS Group; Taguig; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

NCS is seeking experienced Client Technical Specialists to join Singtel Philippines, supporting Singtel Singapore operations and a regional client base. The role emphasizes deep network knowledge, proactive incident management, and alignment of customer needs with Singtel solutions.

Ideal candidates have 5+ years in complex networking, familiarity with SD-WAN and security services, and strong communication skills to serve as trusted advisors across multiple teams and platforms.

Qualifications

• Over 5 years of experience in similar support roles, handling large global customers and cross-functional teams.
• Strong understanding of LAN/WAN, routing/switching and TCP/IP.
• Experience with SD-WAN solutions and multiple vendors.

Responsibilities

• Act as SME with in-depth understanding of client network setup/design.
• Provide technical support for escalated incidents and troubleshoot issues.
• Review and configure complex changes, maintain network documentation.
• Manage incidents to ensure timely resolution and follow-ups.
• Provide fault isolation and root cause analysis for technical issues.
• Publish technical bulletins and documentation in knowledge base.
• Communicate clearly with customers and align needs with Singtel solutions.

Skills

Networking fundamentals

Routing & Switching

MPLS IPVPN

BGP/OSPF

SD-WAN

VPN & PKI/SSL

LDAP/RADIUS

Security services

Cloud virtualization

CCIE/CCNP (plus)

SD-WAN certification (plus)

Managed services experience

Tools

Cisco

Juniper

Fortinet

Job description

NCS is seeking experienced Client Technical Specialists to join Singtel Philippines, supporting Singtel Singapore operations and a regional client base. The role emphasizes deep network knowledge, proactive incident management, and alignment of customer needs with Singtel solutions.

Ideal candidates have 5+ years in complex networking, familiarity with SD-WAN and security services, and strong communication skills to serve as trusted advisors across multiple teams and platforms.