Problem Management Engineer - Network

NCS Group; Taguig; Vor Ort; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

NCS Group, a Singtel Philippines subsidiary, is seeking Problem Engineers to join our regional team and support Singtel Philippines and Singapore operations. You will analyze incidents, perform root-cause analyses, maintain KEDB entries, and drive automation and process improvements across its IT networks.

The role requires solid networking knowledge, experience with ITSM tools, and strong communication skills to coordinate with multiple stakeholders and present findings using Excel, Power BI,

Qualifikationen

• Experience in supporting Telco or large enterprise-scale network infrastructures.
• Strong understanding of networking fundamentals (LAN/WAN, Routing/Switching, TCP/IP, Network Security).
• CCNA/CCNP/JNCIA or equivalent certification.

Aufgaben

• Detect and log problems by analysing recurring incidents and major incidents.
• Perform root cause analysis using methodologies and tools (5 Whys, Fishbone Diagram, Kepner-Tregoe).
• Collaborate with cross-functional teams to investigate and resolve problems.
• Propose and drive the implementation of workarounds or permanent solutions.
• Conduct trend analysis to identify patterns and proactively prevent future incidents.
• Maintain the Known Error Database (KEDB) and create knowledge articles for support teams.
• Participate in process improvement initiatives and drive automation opportunities.
• Perform audits and lead critical problem investigations as required.
• Track and report Problem Management KPIs and metrics.

Kenntnisse

Networking fundamentals

CCNA/CCNP/JNCIA

Problem solving

Analytical mindset

Stakeholder coordination

Ausbildung

CCNA/CCNP/JNCIA or equivalent certification

Tools

MS Excel

Power BI

Tableau

Jobbeschreibung

With 15,000 talented professionals across the Asia Pacific, NCS is a leading AI Tech Services company that empowers clients with cutting‑edge platforms, AI expertise, and digital resilience. We work across diverse industries, partnering with a robust ecosystem of global allies to transform technology services delivery and create real business impact.

As a proud subsidiary of the Singtel Group, NCS combines innovation with scale, bringing together the best of both worlds to serve our clients and drive meaningful change.

Are you ready to make an impact that spans borders?

We're seeking Problem Engineers to join Singtel Philippines while providing critical support to Singtel Singapore operations. This is your chance to be part of a regional team that connects people, businesses, and communities across the Singtel Group.

About the role:

• Detect and log problems by analysing recurring incidents and major incidents.
• Perform root cause analysis using established methodologies and tools (e.g., 5 Whys, Fishbone Diagram, Kepner-Tregoe).
• Collaborate with cross-functional teams to investigate and resolve problems effectively.
• Propose and drive the implementation of workarounds or permanent solutions.
• Conduct trend analysis to identify patterns and proactively prevent future incidents.
• Maintain the Known Error Database (KEDB) and create knowledge articles to aid support teams.
• Participate in process improvement initiatives and drive automation opportunities.
• Perform audits and lead critical problem investigations as required by the organization.
• Track and report all Problem Management-related KPIs and metrics.

What you'll bring:

• Proven experience in supporting Telco or large enterprise-scale network infrastructures environments.
• Strong understanding of networking fundamentals (LAN/WAN, Routing/Switching, TCP/IP, Network Security).
• Exposure to Telco and Enterprise domains like routing and switching, MPLS IPVPN, Cloud Connect Solution, BGP, OSPF and related protocols.
• Familiar with networking solutions and products from Cisco, Juniper, Fortinet, and others.
• Exposure to at least one SD-WAN technologies, such as Silverpeak, Cisco SD-WAN, VeloCloud, or Fortinet.
• Up to 3 years’ experience in a problem management role within a major IT or telecommunications organization.
• Strong technical knowledge and attitude to catch up on problem management related areas can be considered as a substitute to Problem Management Experience
• CCNA/CCNP/JNCIA or other equivalent certification.
• Problem Solving skillset (e.g., Lean Six Sigma, Kepner & Tregoe certifications) will be an added advantage
• Solid analytical mindset with the ability to navigate complex technical and process related issues.
• Ability to lead and coordinate diverse stakeholders effectively.
• Able to present analysis using various tools (e.g., MS Excel, Power BI, Tableau).
• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
• Effective communication and presentation skills.