Problem Management Engineer: Network Incident Resolver

NCS Group; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NCS Group, a Singtel Philippines subsidiary, is seeking Problem Engineers to join our regional team and support Singtel Philippines and Singapore operations. You will analyze incidents, perform root-cause analyses, maintain KEDB entries, and drive automation and process improvements across its IT networks.

The role requires solid networking knowledge, experience with ITSM tools, and strong communication skills to coordinate with multiple stakeholders and present findings using Excel, Power BI,

Qualifications

• Experience in supporting Telco or large enterprise-scale network infrastructures.
• Strong understanding of networking fundamentals (LAN/WAN, Routing/Switching, TCP/IP, Network Security).
• CCNA/CCNP/JNCIA or equivalent certification.

Responsibilities

• Detect and log problems by analysing recurring incidents and major incidents.
• Perform root cause analysis using methodologies and tools (5 Whys, Fishbone Diagram, Kepner-Tregoe).
• Collaborate with cross-functional teams to investigate and resolve problems.
• Propose and drive the implementation of workarounds or permanent solutions.
• Conduct trend analysis to identify patterns and proactively prevent future incidents.
• Maintain the Known Error Database (KEDB) and create knowledge articles for support teams.
• Participate in process improvement initiatives and drive automation opportunities.
• Perform audits and lead critical problem investigations as required.
• Track and report Problem Management KPIs and metrics.

Skills

Networking fundamentals

CCNA/CCNP/JNCIA

Problem solving

Analytical mindset

Stakeholder coordination

Education

CCNA/CCNP/JNCIA or equivalent certification

Tools

MS Excel

Power BI

Tableau

Job description

NCS Group, a Singtel Philippines subsidiary, is seeking Problem Engineers to join our regional team and support Singtel Philippines and Singapore operations. You will analyze incidents, perform root-cause analyses, maintain KEDB entries, and drive automation and process improvements across its IT networks.

The role requires solid networking knowledge, experience with ITSM tools, and strong communication skills to coordinate with multiple stakeholders and present findings using Excel, Power BI,