Technical Client Success Specialist – Telco & SD-WAN

MicroSourcing International; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off

Group life insurance

Job summary

MicroSourcing seeks a Technical Client Success Specialist in Taguig (BGC) for an onsite, dayshift role. You will support international client success managers, optimize solutions, and ensure smooth deployment and value realization across contact centre and SD-WAN technologies.

Ideal candidates have 2–4 years in client success, strong communication, and hands-on experience with NiceCX, Cisco, MS Teams, Webex calling, and SD-WAN.

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid-market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex calling) and SD-WAN solutions.
• Experience contributing to account success through proactive client support and operational insight.
• Strong organizational and coordination skills in distributed team environments.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations and insights to drive utilization and successful adoption of products and services.
• Proactively monitor client health and highlight risks, opportunities, or service trends.
• Support the preparation of client health reports, service reviews, and value realization presentations.

Skills

Communication

Client success

Collaboration

Remote engagement

Tools

NiceCX

Cisco

MS Teams

Webex calling

SD-WAN

Job description

MicroSourcing seeks a Technical Client Success Specialist in Taguig (BGC) for an onsite, dayshift role. You will support international client success managers, optimize solutions, and ensure smooth deployment and value realization across contact centre and SD-WAN technologies.

Ideal candidates have 2–4 years in client success, strong communication, and hands-on experience with NiceCX, Cisco, MS Teams, Webex calling, and SD-WAN.