Urgent Hiring: Senior Admin Recruiter (SeviceNow, Workday)

HRTX; Makati; Hybrid; PHP 720,000 - 960,000; Full time

Job summary

HRTX in Makati City is seeking an HR Operations Specialist with 3–5 years’ experience in a BPO or shared services environment. The role focuses on case and escalation management, process expertise, and analytics across regional teams.

You will handle background checks, tool usage (ServiceNow, Workday, Taleo, and viRecruit), manage stakeholder relations, and contribute to continuous improvement. This hybrid role requires strong communication and the ability to work independently.

Qualifications

• Education: Bachelor's degree; 3–5 years HR operations/administration in a BPO/shared services.
• Proficiency with MS Office (Excel, Word, PowerPoint, Access, Visio).
• Experience with Taleo and viRecruit in recruitment ops.
• Hands-on use of ServiceNow and Workday for case management.
• Strong written and verbal communication with data confidentiality.

Responsibilities

• Triage, assign, and resolve complex recruitment queries as a regional contact.
• Maintain up-to-date Work Instructions; train or upskill team members.
• Build dashboards and global joiner/pipeline reports; analyze trends.
• Conduct background checks (e.g., World-Check) and validate referrals.
• Track platform usage (e.g., LinkedIn) and provide insights to boost adoption.
• Partner with regional HR teams; contribute to process improvements.

Skills

MS Office proficiency

Communication skills

Independent work

Team collaboration

Education

Bachelor’s degree

Tools

Taleo

viRecruit

ServiceNow

Workday

Job description

Hybrid (3x a week RTO) | Rotating Shift | Makati City

Key Responsibilities

• Case & Escalation Management: Triage, assign, and resolve complex or aging recruitment queries, serving as a regional point of contact and escalation point.

• Process & Subject Matter Expertise: Act as a process expert, maintain up-to-date Work Instructions, and train or upskill team members.

• Reporting & Analytics: Build dashboards, generate global joiner/pipeline reports, analyze case trends, and audit processes for continuous improvement.

• Background Screening & Validation: Conduct confidential background checks (e.g., World-Check) and manually validate non-system employee referrals with stakeholders.

• System & Data Insights: Track platform usage (e.g., LinkedIn), deliver insights to optimize adoption, and manage team mailboxes and ticketing tools.

• Stakeholder & Operations Support: Partner with regional HR/Recruitment teams, evaluate resource allocation for service expansion, and represent the team in process improvement projects.

Qualifications

• Education & Experience: Bachelor’s degree with 3–5 years of HR operations/administration experience in a BPO or shared services environment (preferably multinational or professional services).

• Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint, Access, Visio), recruitment platforms (Taleo, viRecruit).

• Case Management Tool: Hands-on experience with ServiceNow and Workday is a must.

• Core Competencies: Excellent written and verbal communication, strong client service, high attention to detail, and proven discretion with confidential data.

• Work Style: Ability to work independently with minimal supervision, handle competing priorities under strict deadlines, and collaborate effectively in a team.