Recruitment Operations Lead

Electrical Equipment & System Integration, Inc. (EESI); Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Electrical Equipment & System Integration, Inc. (EESI) in the Philippines seeks an Operations Manager to oversee the day-to-day recruitment business, bridging the Sales/BD and Recruitment teams to ensure efficient delivery and quality service.

You will implement processes, monitor performance, and support strategic objectives defined by Executive Management. Responsibilities include SOP development, client fulfillment monitoring, data integrity, and KPI tracking.

Qualifications

• 5-8 years of experience in recruitment or staffing operations.
• 2-3 years in a managerial or supervisory role.

Responsibilities

• Oversee day-to-day operations of the recruitment business to ensure efficiency and policy compliance.
• Develop, implement, and improve operational processes, workflows, and SOPs.
• Monitor recruitment delivery timelines, candidate pipeline status, and client fulfillment metrics.
• Ensure accurate documentation, reporting, and data integrity across systems.
• Act as the primary liaison between Sales/BD and Recruitment teams.
• Translate client requirements and sales commitments into actionable recruitment plans.
• Ensure alignment between client expectations, recruitment capacity, and delivery outcomes.
• Resolve operational bottlenecks and inter-departmental issues promptly.
• Supervise recruitment team and support staff; track KPIs and productivity.
• Provide coaching, guidance, and performance feedback for continuous improvement.
• Support workforce planning and resource allocation based on demand.
• Monitor SLAs, turnaround times, and recruitment standards; escalate risks with solutions.
• Prepare and present regular operational reports to Executive Management.
• Assist leadership in scaling operations to new markets or services.

Skills

Recruitment operations

Stakeholder management

Bridge sales and delivery

People leadership

KPI reporting

Communication

Time management

Job description

Electrical Equipment & System Integration, Inc. (EESI) in the Philippines seeks an Operations Manager to oversee the day-to-day recruitment business, bridging the Sales/BD and Recruitment teams to ensure efficient delivery and quality service.

You will implement processes, monitor performance, and support strategic objectives defined by Executive Management. Responsibilities include SOP development, client fulfillment monitoring, data integrity, and KPI tracking.