Recruitment Care Coordinator | Teleperformance Vertis North

Teleperformance; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Teleperformance Philippines in Quezon City seeks a Recruitment Care Coordinator to monitor recruiter productivity, pipeline movement, and SLA compliance to help meet hiring targets. In this role you'll provide real-time insights into recruitment operations, identify risks, escalate issues, and work with leaders to optimize performance and hiring delivery across the BPO funnel.

The role requires strong analytical skills, proficiency with ATS and Excel, and the ability to generate clear dashboards

Qualifications

• Bachelor's degree in HR, Business Administration, Psychology, or related field.
• 1–2 years in Recruitment Operations, Workforce Management, Reporting, or Analytics.
• Strong proficiency in Microsoft Excel and recruitment reporting tools.
• Excellent analytical, organizational, and communication abilities.

Responsibilities

• Track daily candidate throughput across all stages of the BPO hiring funnel.
• Monitor candidates in ATS and campaign trackers in real-time.
• Identify bottlenecks and track drop-out/failed candidate rates at each stage.
• Track recruitment KPIs such as applications, endorsements, interviews, offers, hires, and time-to-fill.
• Ensure compliance with recruitment SLAs and turnaround times.
• Generate and maintain recruitment dashboards, reports, and performance trackers.
• Escalate recruitment risks, aging requisitions, and productivity concerns to leadership.
• Recommend process improvements to enhance recruitment efficiency and hiring outcomes.
• Provide feedback to sourcing and recruitment teams on candidate quality trends.

Skills

Analytical skills

Organizational skills

Communication skills

Excel proficiency

Attention to detail

Education

Bachelor's degree in HR/Business Administration/Psychology

Tools

Microsoft Excel

ATS / reporting tools

Job description

Job Summary

The Recruitment Care Coordinator is responsible for monitoring recruiter productivity, pipeline movement, and recruitment SLA compliance to ensure hiring targets are achieved. This role provides real-time visibility into recruitment operations, identifies risks, and supports leaders in optimizing recruiter performance and hiring delivery.

Key Responsibilities

• Track daily candidate throughput across all stages of the BPO hiring funnel:

  • Number of applicants processed daily (walk-ins, virtual applicants, agency endorsements).

  • Number of online assessments (SVAR, Typing, Language & Aptitude tests) completed and passed.

  • Number of interviews completed per day (Initial, Behavioral, Operations/Client Interviews).

  • Number of Job Offers (JOs) extended, accepted, and pending contracts.

• Monitor candidate status in real-time using the Applicant Tracking System (ATS) and campaign tracking sheets.

• Identify bottlenecks and track drop-out/failed applicant rates at each funnel stage (e.g., initial interview fails, assessment fails, JO declines).

• Track recruitment KPIs such as applications, endorsements, interviews, offers, hires, and time-to-fill.

• Ensure compliance with recruitment SLAs and turnaround times.

• Generate and maintain recruitment dashboards, reports, and performance trackers.

• Escalate recruitment risks, aging requisitions, and productivity concerns to leadership.

• Recommend process improvements to enhance recruitment efficiency and hiring outcomes.

• Provide feedback to sourcing and recruitment teams on candidate quality trends per channel or source.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• At least 1-2 years of experience in Recruitment Operations, Workforce Management, Reporting, or Analytics.

• Strong proficiency in Microsoft Excel and recruitment reporting tools.

• Excellent analytical, organizational, and communication skills.

• Experience in a high-volume recruitment or BPO environment is preferred.