Recruitment Care Coordinator | Teleperformance MOA

Teleperformance; Pasay; On-site; PHP 420,000 - 800,000; Full time

Job summary

Teleperformance in the Philippines is seeking a Recruitment Care Coordinator to monitor recruiter productivity, pipeline movement, and SLA compliance, ensuring hiring targets are met. This role provides real-time visibility into recruitment operations, identifies risks, and supports leaders in optimizing performance and hiring delivery.

You will track daily throughput, ATS performance, and KPI trends, escalating bottlenecks and proposing process improvements to improve time-to-fill and candidate

Qualifications

• Bachelor's degree in HR, Business, or Psychology.
• 1-2 years in Recruitment Operations, Workforce Management, Reporting, or Analytics.
• Strong proficiency in Excel and recruitment reporting tools.
• Excellent analytical, organizational, and communication skills.

Responsibilities

• Track daily candidate throughput across all funnel stages (walk-ins, online, agency endorsements).
• Monitor candidate status in ATS and campaign tracking sheets.
• Identify bottlenecks and track drop-out/failed applicant rates at each funnel stage.
• Track recruitment KPIs such as applications, endorsements, interviews, offers, hires, and time-to-fill.
• Escalate recruitment risks and recommend process improvements to enhance efficiency.

Skills

Analytical

Communication

Organizational skills

Education

Bachelor's degree in HR / Business / Psychology

Tools

Excel

Job description

Job Summary

The Recruitment Care Coordinator is responsible for monitoring recruiter productivity, pipeline movement, and recruitment SLA compliance to ensure hiring targets are achieved. This role provides real-time visibility into recruitment operations, identifies risks, and supports leaders in optimizing recruiter performance and hiring delivery.

Key Responsibilities

• Track daily candidate throughput across all stages of the BPO hiring funnel:

  • Number of applicants processed daily (walk-ins, virtual applicants, agency endorsements).

  • Number of online assessments (SVAR, Typing, Language & Aptitude tests) completed and passed.

  • Number of interviews completed per day (Initial, Behavioral, Operations/Client Interviews).

  • Number of Job Offers (JOs) extended, accepted, and pending contracts.

• Monitor candidate status in real-time using the Applicant Tracking System (ATS) and campaign tracking sheets.

• Identify bottlenecks and track drop-out/failed applicant rates at each funnel stage (e.g., initial interview fails, assessment fails, JO declines).

• Track recruitment KPIs such as applications, endorsements, interviews, offers, hires, and time-to-fill.

• Ensure compliance with recruitment SLAs and turnaround times.

• Generate and maintain recruitment dashboards, reports, and performance trackers.

• Escalate recruitment risks, aging requisitions, and productivity concerns to leadership.

• Recommend process improvements to enhance recruitment efficiency and hiring outcomes.

• Provide feedback to sourcing and recruitment teams on candidate quality trends per channel or source.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• At least 1-2 years of experience in Recruitment Operations, Workforce Management, Reporting, or Analytics.

• Strong proficiency in Microsoft Excel and recruitment reporting tools.

• Excellent analytical, organizational, and communication skills.

• Experience in a high-volume recruitment or BPO environment is preferred.