Recruitment Care Coordinator | Teleperformance McKinley

Teleperformance; Taguig; On-site; PHP 320,000 - 420,000; Full time

Job summary

Teleperformance Philippines is seeking a Recruitment Care Coordinator to monitor recruiter productivity, pipeline movement, and SLA adherence. You will provide real-time visibility into recruitment operations and identify risks to support leaders in improving hiring delivery.

The role emphasizes tracking KPIs, maintaining ATS dashboards, and recommending process improvements to enhance efficiency in a high-volume BPO environment.

Qualifications

• Bachelor's degree in HR, Business Admin, Psychology or related field.
• 1–2 years in Recruitment Operations, Workforce Management, Reporting or Analytics.
• Strong Excel skills and recruitment reporting proficiency.
• Excellent analytical, organizational, and communication abilities.
• Experience in a high-volume BPO environment is preferred.

Responsibilities

• Monitor recruiter productivity, pipeline movement, and SLA compliance.
• Provide real-time visibility into recruitment operations and risks.
• Track KPIs: applications, endorsements, interviews, offers, hires, time-to-fill.
• Maintain ATS dashboards and campaign tracking sheets.
• Escalate bottlenecks and aging requisitions to leadership.
• Suggest process improvements to boost efficiency and outcomes.
• Provide feedback on candidate quality trends by channel/source.

Skills

Excel

Analytics

Communication

Recruitment Operations

Education

Bachelor's degree in HR / Business / Psychology

Job description

Job Summary

The Recruitment Care Coordinator is responsible for monitoring recruiter productivity, pipeline movement, and recruitment SLA compliance to ensure hiring targets are achieved. This role provides real-time visibility into recruitment operations, identifies risks, and supports leaders in optimizing recruiter performance and hiring delivery.

Key Responsibilities

• Track daily candidate throughput across all stages of the BPO hiring funnel:

  • Number of applicants processed daily (walk-ins, virtual applicants, agency endorsements).

  • Number of online assessments (SVAR, Typing, Language & Aptitude tests) completed and passed.

  • Number of interviews completed per day (Initial, Behavioral, Operations/Client Interviews).

  • Number of Job Offers (JOs) extended, accepted, and pending contracts.

• Monitor candidate status in real-time using the Applicant Tracking System (ATS) and campaign tracking sheets.

• Identify bottlenecks and track drop-out/failed applicant rates at each funnel stage (e.g., initial interview fails, assessment fails, JO declines).

• Track recruitment KPIs such as applications, endorsements, interviews, offers, hires, and time-to-fill.

• Ensure compliance with recruitment SLAs and turnaround times.

• Generate and maintain recruitment dashboards, reports, and performance trackers.

• Escalate recruitment risks, aging requisitions, and productivity concerns to leadership.

• Recommend process improvements to enhance recruitment efficiency and hiring outcomes.

• Provide feedback to sourcing and recruitment teams on candidate quality trends per channel or source.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• At least 1-2 years of experience in Recruitment Operations, Workforce Management, Reporting, or Analytics.

• Strong proficiency in Microsoft Excel and recruitment reporting tools.

• Excellent analytical, organizational, and communication skills.

• Experience in a high-volume recruitment or BPO environment is preferred.