Receptionist

Servicio Filipino, Inc.; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Servicio Filipino, Inc. is hiring a customer service/Resident Services role to handle inbound calls and greet residents and visitors in a friendly, professional manner.

You will provide information, escalate issues when needed, and ensure high resident satisfaction through proactive assistance and follow-up on maintenance requests.

Qualifications

• Provide professional, courteous inbound call support.
• Maintain clear, confident communication with residents and visitors.
• Handle inquiries and direct calls efficiently to appropriate teams.

Responsibilities

• Answer inbound calls professionally and helpfully.
• Greet customers/visitors promptly and politely.
• Provide outstanding service over the phone or in person.
• Offer information, answer questions, and direct inquiries as needed.
• Identify and escalate issues for resolution.
• Build rapport with customers with kindness and helpfulness.
• Attend to daily resident concerns and take appropriate action.
• Meet residents' needs, offer options, resolve problems, and provide feedback.
• Ensure full customer satisfaction and follow up on requests.
• Monitor completion of maintenance service requests and follow up.
• Assist residents in deciding on services inside or outside the property.
• Organize and coordinate all special/social events for residents.
• Provide any other support to teams, departments, managers and staff.

Skills

Customer service

Communication skills

Phone etiquette

Job description

DUTIES AND RESPONSIBILITIES

• 1. Answering inbound phone calls in a professional and helpful manner.
• 2. Greeting customers/visitors in a prompt and friendly fashion.
• 3. Providing outstanding service to customers/visitors – either over the phone or in person.
• 4. Assisting customers or caller by providing information, answering questions, and/or directing calls/inquiries as necessary.
• 5. Identifying and/or escalating issues for resolution.
• 6. Building rapport with customer by displaying an engaging, kind, and helpful attitude.
• 7. Attends to the daily concerns of residents and ensures that proper action is always given.
• 8. Meet residents’ needs, offer options, resolves problems and gives feedback to residents.
• 9. Ensures full customer satisfaction.
• 10. Performs follow-up and monitors completion of all maintenance service requests.
• 11. Assists residents in deciding for various services, may it be inside or outside the property.
• 12. Organizes and coordinates all special/social event for residents.
• 13. Providing any other support as needed to teams, departments, managers and other staff.