Receptionist

iKey Local Agency; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A hospitality management firm is seeking a Receptionist to deliver exceptional service in Manila. Responsibilities include greeting guests, ensuring cleanliness, and maintaining brand standards. The ideal candidate will possess strong food and beverage knowledge and excellent communication skills. A commitment to professionalism and adherence to hotel policies is essential. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Strong knowledge of food and beverage service techniques.
• Ability to establish and maintain guest relations.
• Familiarity with hotel policies and procedures.

Responsibilities

• Greet guests promptly in a friendly manner.
• Ensure cleanliness and organization of the outlet.
• Review order dockets for accuracy.

Skills

Guest relations

Food and beverage knowledge

Communication

Professionalism

Organizational skills

Job description

The Receptionist is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

Primary Responsibilities

• A.1. Always greet guests promptly in a warm and friendly manner
• A.2. Establish immediate eye contact and smile with guest
• A.3. Always thank and farewell guests conveying anticipation for their next visit
• A.4. Be friendly and flamboyant as an individual
• A.5. Maintains the conversation and do not expose any sensitive topics to the guest
• A.6. Ensures that brand standards of the hotel where one is assigned are consistently implemented
• A.7. Have knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• A.8. Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house
• A.9. Prepares and assembles orders in sequence and make quality check before service
• A.10. Applies food and beverage service techniques correctly at all times, serving items with enthusiasm
• A.11. Completes the daily responsibilities that are set for each individual shift
• A.12. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• A.13. Recognizes the step of the billing process
• A.14. Anticipates for any unexpected to know the daily task assign
• A.15. Communicates effectively to know the daily task assign
• A.16. Maintains back up supplies stock for the daily operations and to anticipated busy demands
• A.17. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene, health and safety
• A.18. Adheres to the established and specified uniform, grooming, hygiene and personal appearance standards
• A.19. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• A.20. Attends training sessions and meetings as when required
• A.21. Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
• A.22. Adheres to all Hotel policies and procedure
• A.23. Immediately reports and turns over lost and found articles to the housekeeping office (for non-valuables) or to Security Office (for valuables), following required procedures at all times
• A.24. Ensures and maintains confidently of all guest’s information and pertinent hotel data
• A.25. Maintain the highest standard of professionalism, ethics, and attitude towards guest and colleagues
• A.26. Maintain harmonious relationship with the assigned Client Hotel