Receptionist

WJV Inn; Lapu-Lapu; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local hospitality establishment in the Philippines is looking for a receptionist to greet guests and manage bookings. Responsibilities include handling check-ins, addressing inquiries, and processing payments. Ideal candidates should have excellent communication skills and a customer-focused attitude. Previous experience in hospitality is preferred.

Qualifications

• Previous experience as a receptionist or in the hospitality industry is preferred.
• Additional education in hospitality or tourism is a plus.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Handle the check-in and check-out process, including verifying reservations and issuing room keys.
• Manage room bookings and reservations using the inn’s reservation system.
• Answer phone calls, respond to emails, and address guest inquiries promptly.
• Provide information about the inn’s services, facilities, and local attractions.
• Handle guest complaints or special requests professionally, escalating issues when necessary.
• Process payments accurately, including cash, credit cards, and digital payment methods.
• Maintain a clean and organized front desk area.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Customer-focused attitude with problem-solving skills

Education

High school diploma or equivalent

Tools

Reservation systems

MS Office

Job description

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Handle the check-in and check-out process, including verifying reservations and issuing room keys.
• Manage room bookings and reservations using the inn’s reservation system.
• Answer phone calls, respond to emails, and address guest inquiries promptly.
• Provide information about the inn’s services, facilities, and local attractions.
• Handle guest complaints or special requests professionally, escalating issues when necessary.
• Process payments accurately, including cash, credit cards, and digital payment methods.
• Maintain a clean and organized front desk area.

• High school diploma or equivalent; additional education in hospitality or tourism is a plus.
• Previous experience as a receptionist or in the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation systems and basic computer software (e.g., MS Office).
• Strong organizational and multitasking abilities.
• Customer-focused attitude with problem-solving skills.