Real-Time Reporting Analyst — KPI Insights

IntouchCX; Manila; On-site; PHP 223,200 - 390,600; Full time

Job summary

IntouchCX is seeking a Reporting Analyst in Manila to change the way people think about customer care. You will be responsible for real-time reporting and diagnosing trends in key performance metrics, partnering effectively with operational leaders.

The ideal candidate must possess a High School Diploma, with strong analytical and problem-solving skills. Excellent communication and proficiency in Microsoft tools such as Excel and Word are essential. Flexibility in working hours, including evenings and weekends, will be required.

Qualifications

• High School Diploma or equivalent is required.
• Experience in leadership and working in a supervisory role.
• Excellent communication skills.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate.

Skills

Leadership experience

Advanced MS Word

Advanced Excel

Proficiency with pivot tables

Excellent communication skills

Analytical skills

Problem solving skills

Adaptability to learn software

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

Google Docs

Job description

IntouchCX is seeking a Reporting Analyst in Manila to change the way people think about customer care. You will be responsible for real-time reporting and diagnosing trends in key performance metrics, partnering effectively with operational leaders.

The ideal candidate must possess a High School Diploma, with strong analytical and problem-solving skills. Excellent communication and proficiency in Microsoft tools such as Excel and Word are essential. Flexibility in working hours, including evenings and weekends, will be required.