Customer Support & Reporting Analyst

Concentrix Philippines; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Concentrix Philippines is hiring a Reporting Analyst to handle inbound/outbound emails and calls, delivering customer service and resolving routine issues. The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment.

Responsibilities include meeting KPIs, documenting interactions, and guiding customers to solutions while offering relevant products or services. English language proficiency required.

Qualifications

• Minimum of two years of college education.
• Ability to think clearly and explain issues effectively, both written and verbally.
• No prior call center experience required.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding; provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Written communication

Verbal communication

Multi-tasking

Attention to detail

Teamwork

Empathy

Problem solving

PC navigation

Education

Two years of college education

Job description

Concentrix Philippines is hiring a Reporting Analyst to handle inbound/outbound emails and calls, delivering customer service and resolving routine issues. The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment.

Responsibilities include meeting KPIs, documenting interactions, and guiding customers to solutions while offering relevant products or services. English language proficiency required.