Operations Reporting Analyst: Insights & Dashboards

Concentrix; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Concentrix in Makati, Philippines is seeking an Associate, Operations Reporting to handle daily production of reports, respond to client inquiries, and support reporting decisions. You will analyze existing projects, help build processes, and develop improved reports to support client goals.

The role requires a Bachelor's degree with 2–4 years of relevant experience, familiarity with SQL/Oracle, strong communication, and the ability to multi-task and meet deadlines.

Qualifications

• Bachelor's degree in a related field is required.
• 2–4 years of relevant experience preferred in a call center or data reporting environment.
• Experience with database technology including Oracle or SQL is preferred.
• Strong communication, organization, and time-management skills expected.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs and trends.
• Coordinate the implementation of reporting processes and develop new reports.
• Utilize new data sources for report development and distribute to clients.

Skills

SQL knowledge

Reporting solutions

Microsoft Office

Communication skills

Call center experience

Multi-tasking

Self-starter

Attention to detail

Professionalism

Education

Bachelor's degree in related field

Tools

Oracle

SQL

Reporting tools

Job description

Concentrix in Makati, Philippines is seeking an Associate, Operations Reporting to handle daily production of reports, respond to client inquiries, and support reporting decisions. You will analyze existing projects, help build processes, and develop improved reports to support client goals.

The role requires a Bachelor's degree with 2–4 years of relevant experience, familiarity with SQL/Oracle, strong communication, and the ability to multi-task and meet deadlines.