Reporting Analyst

IntouchCX; Manila; On-site; PHP 223,200 - 390,600; Full time

Job summary

IntouchCX is seeking a Reporting Analyst in Manila to change the way people think about customer care. You will be responsible for real-time reporting and diagnosing trends in key performance metrics, partnering effectively with operational leaders.

The ideal candidate must possess a High School Diploma, with strong analytical and problem-solving skills. Excellent communication and proficiency in Microsoft tools such as Excel and Word are essential. Flexibility in working hours, including evenings and weekends, will be required.

Qualifications

• High School Diploma or equivalent is required.
• Experience in leadership and working in a supervisory role.
• Excellent communication skills.

Responsibilities

• Be responsible for real-time reporting and diagnosing trends.
• Generate weekly and daily KPI reports.
• Ensure employee data is current and accurate.

Skills

Leadership experience

Advanced MS Word

Advanced Excel

Proficiency with pivot tables

Excellent communication skills

Analytical skills

Problem solving skills

Adaptability to learn software

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

Google Docs

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…

• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…

• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed