Real-Time Payments Ops Lead II (Manila)

JP Morgan Chase; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase is seeking a Payments Operations Associate II in the Manila area to lead a fast-paced real-time payments team. You will oversee day-to-day operations, coordinate with regional and global stakeholders, and drive improvements to ensure resilient and efficient client experiences.

The role emphasizes leadership, issue resolution, and cross-functional collaboration to scale processes as transaction volumes grow. A strong background in payments operations and controls is essential.

Qualifications

• Experience in payments operations or a comparable high-volume environment.
• Experience providing day-to-day team leadership, coaching, and escalation management.
• Strong analytical and problem-solving skills for complex operational issues.
• Knowledge of operational risk, controls, reconciliation, and incident management.

Responsibilities

• Provide functional leadership and day-to-day oversight for the Manila operations team.
• Serve as a senior escalation point for complex payment processing and related issues.
• Oversee post-settlement reconciliation, end-to-end transaction monitoring, and controls.
• Monitor performance using KPIs and escalate risks with remediation actions.
• Coordinate with product, technology, and other partners to support readiness for new products and clients.
• Drive incident management and root-cause analysis with sustainable corrective actions.
• Support scaling the operating model as volumes and products grow.
• Maintain SME knowledge across payment flows and controls.
• Identify and drive process improvements and automation opportunities.
• Coach team members and promote knowledge sharing and cross-training.
• Communicate performance and risks clearly to management.

Skills

Payments operations

Team leadership

Analytical problem solving

Operational risk & controls

Excel proficiency

Communication skills

Stakeholder management

Tools

Microsoft Excel

Job description

JPMorganChase is seeking a Payments Operations Associate II in the Manila area to lead a fast-paced real-time payments team. You will oversee day-to-day operations, coordinate with regional and global stakeholders, and drive improvements to ensure resilient and efficient client experiences.

The role emphasizes leadership, issue resolution, and cross-functional collaboration to scale processes as transaction volumes grow. A strong background in payments operations and controls is essential.