Real-Time Payments Operations Lead – Manila

JP Morgan Chase; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JP Morgan Chase in Manila seeks a Payments Operations Associate II to lead a real-time payments team, ensuring resilient operations and effective controls. You will partner with regional and global stakeholders to support new implementations and continuous improvement as volumes grow.

You will provide day-to-day leadership, manage complex payment issues, and drive process improvements across product, operations, and technology partners.

Qualifications

• Experience in payments operations or high-volume financial services operations.
• Demonstrated leadership and escalation management abilities.
• Strong analytical skills and ability to resolve complex operational issues.
• Knowledge of operational risk, controls, reconciliation, and incident management.
• Ability to manage multiple priorities in a fast-paced payments environment.
• Strong written and verbal communication to management.
• Experience collaborating across product, operations, and technology teams.

Responsibilities

• Provide functional leadership and day-to-day oversight for the Manila operations team.
• Serve as a senior escalation point for complex payment processing issues.
• Oversee post-settlement reconciliation, transaction monitoring and controls.
• Monitor performance using KPIs and escalate risks as needed.
• Collaborate with stakeholders to define requirements for new products and capabilities.
• Coordinate with product/tech/incident teams to manage incidents and drive root-cause resolution.
• Support scaling the operating model as volumes grow.
• Maintain SME knowledge across payment flows, procedures and controls.
• Identify process improvements and automation opportunities.
• Coach team members through knowledge sharing and cross-training.
• Communicate performance, risks and remediation progress to management.

Skills

Payments operations

Team leadership

Analytical problem-solving

Operational risk & controls

Stakeholder management

Communication skills

Excel

Change management

Shift flexibility

Tools

Microsoft Excel

Job description

JP Morgan Chase in Manila seeks a Payments Operations Associate II to lead a real-time payments team, ensuring resilient operations and effective controls. You will partner with regional and global stakeholders to support new implementations and continuous improvement as volumes grow.

You will provide day-to-day leadership, manage complex payment issues, and drive process improvements across product, operations, and technology partners.