Real-Time Payments Ops Lead — Lifecycle & Reconciliation

JP Morgan Chase; Metro Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorganChase in Manila, Philippines, is seeking a Payment Lifecycle Specialist IV to strengthen daily operations, enhance controls, and support new digital payment capabilities. You will provide end-to-end operational support across real-time payment schemes and B2C flows, helping establish scalable processes and monitor transaction health.

The role emphasizes resolving issues, building expertise in product flows, and partnering with multiple teams to manage change and improve performance.

Qualifications

• Experience in payments operations, financial services operations, or a related role.
• Strong analytical, mathematical, and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, incl. advanced Excel for analysis of large datasets.
• Demonstrated ability to work across teams, apply diplomacy, and influence outcomes to deliver process and operational improvements.
• Demonstrated ability to adapt to fast-changing business priorities and support ongoing change.
• Working knowledge of payment lifecycle operations concepts such as reconciliation, transaction monitoring, and operational controls.
• Strong attention to detail and ability to follow documented procedures while exercising sound operational judgment.

Responsibilities

• Analyze operational requirements for completeness, consistency, and clarity, and align them to established operations standards.
• Perform post-settlement reconciliation activities and investigate breaks to resolution.
• Monitor transactions end-to-end and escalate anomalies based on defined procedures and controls.
• Partner with stakeholders and project teams to define operational requirements for payment scheme support.
• Collaborate with internal teams to scale the operating model as new payment rails and client needs expand.
• Build subject matter expertise in product flows, operational processes, and application behavior to manage change and support needs effectively.
• Coordinate with product, operational monitoring, incident management, project management, and technology teams to manage operational dependencies.
• Produce and maintain operational reporting, key performance indicators, and data-driven insights to support performance management.
• Identify process gaps and support improvements that streamline workflows and strengthen operational controls.

Skills

Analytical thinking

Problem solving

Communication

Excel skills

Cross-functional

Change management

Attention to detail

Reconciliation

Data analysis

Tools

Microsoft Excel

Job description

JPMorganChase in Manila, Philippines, is seeking a Payment Lifecycle Specialist IV to strengthen daily operations, enhance controls, and support new digital payment capabilities. You will provide end-to-end operational support across real-time payment schemes and B2C flows, helping establish scalable processes and monitor transaction health.

The role emphasizes resolving issues, building expertise in product flows, and partnering with multiple teams to manage change and improve performance.