Senior Real-Time Payments Operations Specialist

Aumni; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

JPMorganChase is seeking a Payment Lifecycle Specialist IV to strengthen daily operations across real-time payments and B2C schemes. You will provide end-to-end operational support, monitor transaction health, perform reconciliations, and support early-stage digital payment products to ensure readiness and effective issue management.

You will collaborate across product, operations, monitoring, incident management, and technology teams to scale the operating model as new rails and client needs

Qualifications

• Experience in payments operations or financial services operations.
• Strong analytical, mathematical, and problem-solving skills.
• Excellent written and verbal communication; ability to convey issues and outcomes to management.
• Proficiency in Microsoft Excel for analysis of large datasets.
• Able to work across teams, exercise diplomacy, and drive process improvements.
• Adaptable to fast-changing priorities and support ongoing change.
• Working knowledge of payment lifecycle concepts (reconciliation, transaction monitoring, controls).
• Strong attention to detail and adherence to documented procedures.

Responsibilities

• Analyze operational requirements for completeness, consistency, and clarity, aligning them to established standards.
• Post-settlement reconciliation activities and investigate breaks to resolution.
• Monitor transactions end-to-end and escalate anomalies per procedures.
• Define operational requirements for payment scheme support with stakeholders.
• Scale operating model with new payment rails and client needs.
• Build expertise in product flows and operational processes to manage changes.
• Coordinate with product, monitoring, incident management, project management, and tech teams to manage dependencies.
• Produce and maintain operational reporting, KPIs, and data-driven insights.
• Identify process gaps and support improvements that streamline workflows and strengthen controls.

Skills

Payments operations

Analytical skills

Communication skills

Excel

Cross-team collaboration

Change management

Reconciliation

Transaction monitoring

Operational controls

Attention to detail

Tools

Excel

Office Suite

Job description

JPMorganChase is seeking a Payment Lifecycle Specialist IV to strengthen daily operations across real-time payments and B2C schemes. You will provide end-to-end operational support, monitor transaction health, perform reconciliations, and support early-stage digital payment products to ensure readiness and effective issue management.

You will collaborate across product, operations, monitoring, incident management, and technology teams to scale the operating model as new rails and client needs