Real-Time Operations Specialist

TEMU; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Temu is seeking a General Manager to lead on-site operations for our Manila, Philippines team. The role focuses on monitoring agent performance, scheduling, and driving KPI improvements to ensure high service levels.

You will oversee daily execution, support 24/7 night shifts, and collaborate with teams to deliver reliable customer service. Strong English communication and data skills are essential.

Qualifications

• High school diploma or equivalent; college education preferred.
• Familiar with BPO/customer service operations.
• Able to work fixed night shifts (9 PM–6 AM) and provide cross-shift support.
• Fluent in English with strong communication and coordination skills.
• Proficient in Excel.

Responsibilities

• Oversee daily on-site operations and monitor agent performance.
• Assist in shift scheduling and deployment to ensure adequate staffing.
• Analyze performance metrics and help implement improvement plans.
• Prepare operational reports and track issue resolutions.

Skills

English fluency

Communication

Team coordination

Education

High school diploma

College degree preferred

Tools

Excel

Job description

Temu is seeking a General Manager to lead on-site operations for our Manila, Philippines team. The role focuses on monitoring agent performance, scheduling, and driving KPI improvements to ensure high service levels.

You will oversee daily execution, support 24/7 night shifts, and collaborate with teams to deliver reliable customer service. Strong English communication and data skills are essential.