Live Operations Analyst – 24/7 Scheduling & KPIs

Temu; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Temu in Metro Manila seeks a Real Time Analyst to oversee on-site operations, monitor agent status and KPIs, and support 24/7 scheduling. The role requires night shifts (9 PM–6 AM) and hands-on coordination with teams to ensure service levels.

Candidates should have at least a high school diploma, be comfortable with Excel, and possess fluent English communication skills to manage cross-shift resources and report findings to leadership.

Qualifications

• High school diploma or equivalent.
• Experience in BPO/customer service operations.
• Familiar with 24/7 operations and night shifts (9 PM–6 AM).
• Strong English communication and coordination skills.

Responsibilities

• Oversee daily on-site operations and monitor agent status and KPIs.
• Assist in shift scheduling to maintain adequate staffing.
• Analyze performance metrics and support root-cause analysis.
• Prepare and deliver regular operational reports and track issue resolutions.

Skills

Fluent English

Coordination

Education

High school diploma or equivalent

Tools

Excel

Job description

Temu in Metro Manila seeks a Real Time Analyst to oversee on-site operations, monitor agent status and KPIs, and support 24/7 scheduling. The role requires night shifts (9 PM–6 AM) and hands-on coordination with teams to ensure service levels.

Candidates should have at least a high school diploma, be comfortable with Excel, and possess fluent English communication skills to manage cross-shift resources and report findings to leadership.