Fast-Paced Customer Support Specialist

Temu; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Temu is seeking a dedicated Customer Service Agent to join our team in the Philippines. You will handle inquiries related to orders, returns, and general concerns, while supporting other tasks as needed.

You will manage customer cases to resolution and address issues with a customer-first mindset, escalating complex cases when required. This role requires adaptability to a fast-paced environment and rotating shifts.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Detail-oriented and organized. Ability to follow processes and meet deadline.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service experience

Detail-oriented

Fast-paced environment

Rotating shifts

Education

High school diploma

Job description

Temu is seeking a dedicated Customer Service Agent to join our team in the Philippines. You will handle inquiries related to orders, returns, and general concerns, while supporting other tasks as needed.

You will manage customer cases to resolution and address issues with a customer-first mindset, escalating complex cases when required. This role requires adaptability to a fast-paced environment and rotating shifts.