Rapid-Response Customer Service Agent

Temu; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Temu is seeking a highly motivated Customer Service Agent in the Philippines to handle orders, returns, and general inquiries while delivering friendly, efficient support.

The role requires attention to detail, the ability to multitask in a fast-paced environment, and a willingness to work rotating shifts and holidays. Join Temu to help our customers and grow with a rapidly expanding company.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service is an advantage.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Able to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escape complex issues when necessary.

Skills

Customer service

Detail oriented

Fast-paced environment

Shift work

Education

High school diploma

College degree preferred

Job description

Temu is seeking a highly motivated Customer Service Agent in the Philippines to handle orders, returns, and general inquiries while delivering friendly, efficient support.

The role requires attention to detail, the ability to multitask in a fast-paced environment, and a willingness to work rotating shifts and holidays. Join Temu to help our customers and grow with a rapidly expanding company.