Real Time Analyst

TEMU; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Temu is seeking a General Manager to lead on-site operations for our Manila, Philippines team. The role focuses on monitoring agent performance, scheduling, and driving KPI improvements to ensure high service levels.

You will oversee daily execution, support 24/7 night shifts, and collaborate with teams to deliver reliable customer service. Strong English communication and data skills are essential.

Qualifications

• High school diploma or equivalent; college education preferred.
• Familiar with BPO/customer service operations.
• Able to work fixed night shifts (9 PM–6 AM) and provide cross-shift support.
• Fluent in English with strong communication and coordination skills.
• Proficient in Excel.

Responsibilities

• Oversee daily on-site operations and monitor agent performance.
• Assist in shift scheduling and deployment to ensure adequate staffing.
• Analyze performance metrics and help implement improvement plans.
• Prepare operational reports and track issue resolutions.

Skills

English fluency

Communication

Team coordination

Education

High school diploma

College degree preferred

Tools

Excel

Job description

Temu is seeking a highly motivated and experienced General Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

1. 1.On-site Execution & Monitoring: Assist in overseeing daily operations of the assigned module, monitor agent work status and key performance indicators, and maintain on-site operations.
2. 2.Scheduling Assistance & Deployment: Support shift scheduling to ensure adequate staffing levels to meet business demands.
3. 3.KPI Monitoring & Improvement Execution: Collect and analyze performance metrics across different business dimensions, assist in root cause analysis, and execute specific improvement plans.
4. 4.Reporting: Prepare and deliver regular operational reports based on data, and track the resolution of various business issues.

Requirements

1. 1.High school diploma or equivalent required; college education or degree is preferred.
2. 2.familiar with BPO/customer service industry operations.
3. 3.Familiar with 24/7 operations and able to work fixed night shifts (e.g., 9 PM – 6 AM) and provide cross-shift support.
4. 4.Fluent in English with strong communication and coordination skills, capable of efficiently managing on-site operations and aligning resources.
5. 5.Proficient in data processing tools such as Excel.

Equal Employment Opportunity Statement

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.