Chat Support Agent - No Experience, Night Shift & Benefits

Alorica Philippines; Cauayan; On-site; PHP 201,000 - 413,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Employee Recognition Program

Incentives

Office Parties

Job summary

Alorica Philippines is hiring for a Chat Support Representative (Non-voice) to join our on-site team in Quezon City. No experience is required and training will be provided.

The role involves answering inquiries via phone, email, or chat, resolving issues, processing orders and refunds, and maintaining customer records with accuracy. The package includes a 20% night differential, paid training, 13th month pay, and paid vacation/ PTO.

Qualifications

• Customer service and communication abilities.
• Willingness to learn on the job.
• Fresh grads welcome; no BPO experience required.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions; process orders, payments, and refunds.
• Assist with product and service support; maintain accurate records.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

Senior High School

Job description

Alorica Philippines is hiring for a Chat Support Representative (Non-voice) to join our on-site team in Quezon City. No experience is required and training will be provided.

The role involves answering inquiries via phone, email, or chat, resolving issues, processing orders and refunds, and maintaining customer records with accuracy. The package includes a 20% night differential, paid training, 13th month pay, and paid vacation/ PTO.