Real Estate Sales Division Head (Japanese Speaking)

Federal Land & Nomura Real Estate; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Federal Land & Nomura Real Estate in Makati seeks a Japanese-speaking professional for an International Sales Division Head role. You will manage communications with Japanese clients and brokers, guide post-contract requirements, and ensure timely collection of documents.

Responsibilities include data entry, cross-department coordination, and providing progress updates. Japanese proficiency (JLPT N1/N2/N3) and experience in customer-facing roles are preferred.

Qualifications

• Fluent or business-level proficiency in Japanese (JLPT N1/N2/N3 or equivalent).
• Able to handle calls, emails, and chats in Japanese.
• Capable of detailed, fast-paced communication with Japanese counterparts.
• Accurate data entry into internal systems without errors.
• Able to send reminders and follow up with clients/brokers politely but firmly.

Responsibilities

• Communicate with Japanese clients and brokers in Japanese with high responsiveness.
• Guide clients through post-contract document requirements, collect files, and track progress.
• Follow up on unsubmitted documents and pending actions.
• Input client and contract data into internal systems accurately.
• Coordinate with internal departments such as Sales, Admin, and Finance.
• Provide progress updates to clients, brokers, and the Japanese team.
• Manage deadlines, tasks, and follow up continuously until procedures are complete.

Skills

Japanese language

Customer service

Data entry

CRM usage

Excel

Google Sheets

Multitasking

Communication with brokers

Tools

CRM tools

Excel

Google Sheets

Job description

Are you fluent in Japanese and looking for an exciting career opportunity? We welcome candidates from various industries, including career shifters and individuals with no prior real estate experience. As long as you possess strong Japanese communication skills and a passion for client service, we can provide the industry training you need.

The

International Sales Division Head

reports to the Sales Channel Head and is responsible to fully manage and close processes including presentations to Japanese clients, post-contract procedures, collection of required documents, system data entry, and follow-ups with Japanese clients and brokers.

Key Responsibilities

Communicate with Japanese clients and brokers in Japanese with high responsiveness.

Guide clients through post-contract document requirements, collect files, and track progress.

Follow up on unsubmitted documents and pending actions.

Input client and contract data into internal systems accurately.

Coordinate with internal departments such as Sales, Admin, and Finance.

Provide progress updates to clients, brokers, and the Japanese team.

Manage deadlines, tasks, and follow up continuously until procedures are complete.

What We're Looking For

Fluent or business-level proficiency in Japanese. JLPT N1, N2, N3 or equivalent Japanese proficiency.

Able to handle phone calls, emails, and chats in Japanese.

Able to handle detailed, fast-paced communication with Japanese counterparts.

Capable of entering data into systems accurately without errors.

Able to send reminders and follow up with clients/brokers politely but firmly.

Highly responsible and capable of seeing cases through to completion.

Comfortable using Excel, Google Sheets, and CRM tools.

Able to manage multiple cases simultaneously.

Preferably

Experience handling Japanese companies or Japanese clients.

Background in Real Estate, Customer Service, Client Facing roles is an advantage.