Customer Success Specialist

Lone Wolf Technologies; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Lone Wolf Technologies in Manila seeks a Customer Success Specialist to grow partnerships and understand customer needs, delivering value-based outcomes. You will work with a pod of CS managers and specialists to support strategic customers at all journey points.

The role emphasizes advocacy, proactive communication, and cross-functional collaboration to renewals and long-term client success.

Qualifications

• BA/BS degree or equivalent experience is required.
• 2–3+ years in a Customer Success role, preferably in real estate.

Responsibilities

• Serve as the primary point of contact for assigned strategic accounts and cultivate long-term relationships and customer retention
• Act as customer advocate within Lone Wolf Technologies, collaborating across departments to address customer needs
• Develop successful strategies to help Lone Wolf customers achieve their business objectives
• Ensure timely and satisfactory resolution of escalated issues
• Proactively communicate updates, reporting and solutions to maintain customer confidence
• Engage with customers through phone and email to support ongoing account needs
• Understand the customer's business objectives and challenges and provide consultative recommendations offering insight to drive additional value and ROI
• Forecast and manage renewal and encourage long term client relationships

Skills

Self-motivated

Collaborative

Creative

Analytical mindset

Customer-focused

Interpersonal skills

Presentation skills

Time management

Salesforce experience

Education

BA/BS Degree in a related discipline or equivalent experience

Tools

Salesforce

MS Office

SaaS industry

Job description

JOB SUMMARY:

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

Lone Wolf is seeking a highly motivated and experienced CUSTOMER SUCCESS SPECIALIST (CSS) to join our team. The ideal candidate will grow partnerships that allow for a deep understanding of customer needs and challenges, with the goal of creating value-based outcomes. Reporting to the Associate Director, Customer Success, the CSS will work within their pod of Customer Success Managers and Customer Success Specialists to support strategic Lone Wolf customers, at all points in their journey.

This individual will be an advocate and strategic partner for our customers, driving towards their short- and long-term goals.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Customer Relationship Management:

• Serve as the primary point of contact for assigned strategic accounts and cultivate long-termrelationshipsand customer retention
• Act as customer advocate within Lone Wolf Technologies, collaborating across departments to address customer needs

Account Management:

• Develop successful strategies to help Lone Wolf customers to achieve their business objectives
• Ensure timelyand satisfactory resolution of escalated issues
• Proactively communicating updates, reporting and solutions accurately and appropriately tomaintaincustomer confidence
• Engage with customers through phone and email channelsto support ongoing account needs.

Partnership Building:

• Understand the customer’s businessobjectivesandchallenges andprovideconsultative recommendations offering insightto driveadditionalvalue and ROI for the client.
• Forecast and manage renewal and encourage long term client relationships

QUALIFICATIONS:

• EDUCATION: BA/BS Degree in a related discipline or equivalent experience
• EXPERIENCE: 2 - 3+ years' experience in Customer Success role, preferably in the real estate industry

KNOWLEDGE/SKILLS/ABILITIES:

• Self-motivated, collaborative, and creative team player with innovative ideas to inspire customer adoption and loyalty
• Proactive & work with a sense of urgency
• Strong analytical and problem-solving skills
• Have a customer first mentality
• Demonstrate business acumen and industry knowledge
• Coachable and curious with a growth mindset
• Strong interpersonal skills and experienceinitiatingand building positive relationships
• Excellent individual and group presentation skills as well as written and oral communication skills
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Experience with Salesforce, MS Office solutions, and SaaS industry preferred
• Ability to functionata high volume, always evolving business environment whilemaintaininga positive attitude

We’ve become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today’s marketandnearly 10,000offices areutilizingour feature rich, fully integratedwindowsand web-based software solutions.