Strategic Real Estate SaaS Customer Success Lead

Lone Wolf Technologies

Manila

On-site

PHP 420,000 - 660,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Lone Wolf Technologies in Manila seeks a Customer Success Specialist to grow partnerships and understand customer needs, delivering value-based outcomes. You will work with a pod of CS managers and specialists to support strategic customers at all journey points.

The role emphasizes advocacy, proactive communication, and cross-functional collaboration to renewals and long-term client success.

Qualifications

BA/BS degree or equivalent experience is required.
2–3+ years in a Customer Success role, preferably in real estate.

Responsibilities

Serve as the primary point of contact for assigned strategic accounts and cultivate long-term relationships and customer retention
Act as customer advocate within Lone Wolf Technologies, collaborating across departments to address customer needs
Develop successful strategies to help Lone Wolf customers achieve their business objectives
Ensure timely and satisfactory resolution of escalated issues
Proactively communicate updates, reporting and solutions to maintain customer confidence
Engage with customers through phone and email to support ongoing account needs
Understand the customer's business objectives and challenges and provide consultative recommendations offering insight to drive additional value and ROI
Forecast and manage renewal and encourage long term client relationships