Customer Support & Onboarding Specialist

Lone Wolf Technologies Inc.; Manila, Hinoba-an; On-site; PHP 300,000 - 420,000; Full time

Job summary

Lone Wolf Real Estate Technologies, Inc. is seeking a customer-focused Support Specialist to manage global Salesforce cases, triage urgency, and provide clear resolutions to minimize downtime.

You will leverage the Knowledge Base, create how-to content, document case notes, and escalate when needed. Strong written and verbal communication, analytical thinking, and comfort with SaaS platforms are essential.

Qualifications

• Working knowledge of Salesforce essential.
• Analytical and detail-oriented with adherence to workflows.
• Exceptional written and verbal communication.
• Tech-savvy and able to navigate SaaS platforms.

Responsibilities

• Manage Support Cases via Salesforce Cases, triaging by urgency and impact.
• Provide Resolution: identify issues, present options, and solve straightforward problems.
• Knowledge Management: use Knowledge Base; contribute how-to videos and doc for new features.
• Documentation & Communication: maintain accurate records and updates per SLA; close cases clearly.
• Escalation: determine Level 1 vs Level 2 needs; provide thorough notes for escalations.
• Onboarding: provision new accounts and guide users through core platform functionalities.

Skills

Salesforce

Analytical thinking

Attention to detail

Communication skills

Customer focus

SaaS navigation

Self-motivated

Team player

Job description

Lone Wolf Real Estate Technologies, Inc. is seeking a customer-focused Support Specialist to manage global Salesforce cases, triage urgency, and provide clear resolutions to minimize downtime.

You will leverage the Knowledge Base, create how-to content, document case notes, and escalate when needed. Strong written and verbal communication, analytical thinking, and comfort with SaaS platforms are essential.