Post-Sales Support Specialist (Salesforce)

Miranda HR; Pasig; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Holiday Gifts

Job Training

Life Insurance

Job summary

A leading HR services company in the Philippines is seeking a dedicated customer service professional to join their team in Pasig. The role involves providing exceptional support to clients post-sale, managing inquiries via phone, email, and chat, and utilizing Salesforce to track interactions. Candidates should have 1-3 years of experience and a high school diploma. Strong communication and customer-centric skills are essential. Join us in ensuring customer satisfaction and fostering repeat business.

Qualifications

• 1-3 years of experience in a customer service role.
• Proficient in using Salesforce for tracking customer interactions.
• Ability to handle inquiries through multiple channels.

Responsibilities

• Provide exceptional customer service to post-sale clients.
• Manage customer inquiries via phone, email, and chat.
• Collaborate with sales and technical teams for onboarding.

Skills

Customer Service

Proficiency in English

Salesforce

Technical Skills

Sales Pipeline Management

Strong Communication

Education

High School Diploma or equivalent

Job description

A leading HR services company in the Philippines is seeking a dedicated customer service professional to join their team in Pasig. The role involves providing exceptional support to clients post-sale, managing inquiries via phone, email, and chat, and utilizing Salesforce to track interactions. Candidates should have 1-3 years of experience and a high school diploma. Strong communication and customer-centric skills are essential. Join us in ensuring customer satisfaction and fostering repeat business.