Remote Support Engineer - Salesforce & Workday Expert

fullscale; Philippines; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Fully remote work setup

Collaborative environment

Exposure to complex system troubleshooting

Job summary

Full Scale, one of the Philippines’ fastest-growing tech companies, is seeking a Support Engineer for a fully remote position. The ideal candidate will provide L2/L3 support primarily for Salesforce and Workday, helping users with platform issues and managing support tickets efficiently.

This role requires strong troubleshooting skills and the ability to communicate technical details clearly. Benefits include a collaborative working environment and the chance to deepen your expertise in enterprise platform support.

Qualifications

• Experience supporting or administering Salesforce with knowledge of fields and configuration.
• Ability to troubleshoot Workday issues effectively.
• Strong analytical skills to reproduce and resolve technical bugs.

Responsibilities

• Provide L2/L3 support for requests in Salesforce and Workday.
• Document solutions and processes for better internal support.
• Triage support tickets and manage resolutions independently.

Skills

Salesforce support and administration

Workday troubleshooting

Troubleshooting and diagnostic skills

Clear communication skills

Organizational skills

Job description

Full Scale, one of the Philippines’ fastest-growing tech companies, is seeking a Support Engineer for a fully remote position. The ideal candidate will provide L2/L3 support primarily for Salesforce and Workday, helping users with platform issues and managing support tickets efficiently.

This role requires strong troubleshooting skills and the ability to communicate technical details clearly. Benefits include a collaborative working environment and the chance to deepen your expertise in enterprise platform support.