Real Estate Lead Qualifier & Appointment Specialist

Rocket Station; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Rocket Station is seeking a results-driven Lead Intake Specialist to support a U.S.-based real estate investment client. You will handle inbound/outbound leads through Salesforce, qualify seller needs, and book appointments for the acquisitions team.

The role emphasizes high-volume calling, CRM hygiene, and accurate pipeline management. You will log calls, keep records updated, and operate within the Opportunity records, ensuring zero floating leads.

Qualifications

• Minimum 2 years of experience working with U.S.-based real estate companies.
• Minimum 2 years of real estate lead management experience specifically in Real Estate Investment / Wholesaling.
• Strong CRM experience (Salesforce strongly preferred)
• Excellent verbal and written English communication skills with clear tone and minimal/no accent
• Strong understanding of seller motivation (4 pillars) and objection handling skills
• Reliable workstation setup: primary & backup computer, high-speed internet with backup connection, professional headset, and backup power solution/BCP
• Comfortable handling high call volumes, proactive lead nurturing, and daily EOD reporting
• Willingness to participate in call reviews, coaching, and role-playing
• Highly preferred: Sales background

Responsibilities

• Monitor incoming leads populating in Salesforce across active marketing campaigns (ResVA cold calling, DMForce direct mailers, SMS, and referral sources)
• Execute initial outreach sequence immediately upon receipt of a new lead: perform 3 back-to-back call attempts via the Quo web browser system
• Leave a structured voicemail and send a follow-up SMS text message via Quo if initial call attempts are unanswered
• Set recurring follow-up tasks in Salesforce to retry unanswered leads in 2-hour intervals
• Conduct outbound qualification calls to review cold-caller notes, confirm prospect interest, and build rapport
• Uncover core seller motivation utilizing the 4 pillars of seller motivation (Motivation, Timeline, Property Condition, and Asking Price)
• Cross-reference property addresses on Zillow, Redfin, and PropWire to analyze market values and evaluate seller price expectations
• Utilize "second number questions" techniques to extract realistic cash offer price expectations from sellers
• Identify and verify all decision-makers, checking public records for trust/inherited property status to ensure key stakeholders are present
• Disqualify unmotivated leads (e.g., properties listed with realtors, brand-new condition, or full retail expectations) and log disqualification reasons
• Maintain CRM hygiene by updating contact information (first/last name, mobile phone, email, property address, city, state)
• Log all calls, SMS messages, seller notes, and interactions in bulleted format under the lead record
• Categorize and transition lead records through pipeline stages (New → Nurturing → Converted → Opportunity / First Appointment)
• Operate exclusively within the Opportunity record when logging events and setting follow-up tasks
• Create and assign specific follow-up tasks with designated dates and times to ensure zero floating leads in the database
• Evaluate seller motivation urgency and coordinate rapid appointment slots (e.g., scheduling within 1 hour for immediate leads)
• Schedule acquisitions appointments on Google Calendar with property address, contact phone number, and seller notes
• Log First Appointment events and post-appointment follow-up tasks in Salesforce under the Opportunity record
• Execute pre-appointment confirmation calls or texts to ensure attendance
• Process appointment cancellations or reschedules by updating Google Calendar and re-setting follow-up tasks in Salesforce

Skills

Outbound calling

English communication

Lead management

Tools

Salesforce

Quo

Google Workspace

Google Calendar

Gmail

Job description

Rocket Station is seeking a results-driven Lead Intake Specialist to support a U.S.-based real estate investment client. You will handle inbound/outbound leads through Salesforce, qualify seller needs, and book appointments for the acquisitions team.

The role emphasizes high-volume calling, CRM hygiene, and accurate pipeline management. You will log calls, keep records updated, and operate within the Opportunity records, ensuring zero floating leads.