Leasing Specialist

Revaya; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Revaya is seeking an experienced Leasing professional in the Philippines to manage a high volume of inbound and outbound leads, guiding prospects through the leasing funnel and driving conversions. You will respond quickly, follow up proactively, and maintain accurate documentation while working independently in a fast-paced environment.

The role emphasizes lead-to-tour and lead-to-application conversion, with proficiency in AppFolio, Rently, and Zillow essential.

Qualifications

• Proven experience in lead engagement, leasing, leasing conversion, inside sales, or a similar high-volume customer-facing role.
• Demonstrated ability to manage a high volume of leads and calls.
• Strong hands-on experience with AppFolio.
• Experience with Rently.
• Experience with Zillow.
• Strong inbound and outbound calling experience.
• Excellent phone presence with the ability to build rapport quickly with prospective residents.
• Strong verbal and written communication skills.
• Goal-oriented with a strong focus on performance, conversion, and results.
• Highly organized with strong follow-up discipline.
• Strong attention to detail and accurate documentation skills.
• Ability to prioritize and manage multiple leads simultaneously.
• Comfortable working independently and taking ownership of lead engagement activities.
• Ability to thrive in a fast-paced, high-volume, performance-driven environment.

Responsibilities

• Serve as a primary point of contact for prospective residents through inbound calls, emails, online inquiries, and other lead sources.
• Make high-volume outbound calls to new and existing leads to maximize engagement and tour scheduling opportunities.
• Respond promptly to new leads and missed calls to minimize lead loss and maximize conversion opportunities.
• Proactively follow up with prospects throughout the leasing funnel to maintain engagement and move leads toward the next step.
• Qualify prospective residents based on rental criteria, property availability, and overall property fit.
• Clearly explain property information and the self-guided showing process to prospective residents.
• Schedule and coordinate property tours with qualified prospects.
• Follow up with prospects after tours to encourage completed applications.
• Re-engage missed, inactive, or previously contacted leads to recover potential leasing opportunities.
• Maintain accurate lead records, notes, follow-up activities, and statuses within company systems.
• Use AppFolio, Rently, and Zillow to manage, track, and engage with prospective residents.
• Collaborate with the APM and Marketing teams to ensure accurate information regarding property availability, listings, and lead follow-up.
• Monitor individual performance and identify opportunities to improve lead engagement and conversion results.
• Manage a high-volume lead pipeline while maintaining professionalism, responsiveness, and quality interactions.

Skills

Lead engagement

Leasing

Inside sales

High-volume calls

Tools

AppFolio

Rently

Zillow

Job description

Work Hours:

Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break

Job Overview:

We are seeking an experienced and results-driven Leasing professional with strong lead engagement and leasing conversion experience to manage a high volume of inbound and outbound leads and guide prospective residents through the leasing funnel.

The ideal candidate is a confident, high-performing communicator who can take ownership of lead engagement, respond quickly to inquiries, conduct proactive follow-ups, and consistently work toward improving lead-to-tour and lead-to-application conversion rates.

This role requires someone who is comfortable working independently in a fast-paced, performance-driven environment and can effectively manage a large volume of leads while maintaining strong customer engagement, accurate documentation, and consistent follow-up.

Key Responsibilities

• Serve as a primary point of contact for prospective residents through inbound calls, emails, online inquiries, and other lead sources.
• Make high-volume outbound calls to new and existing leads to maximize engagement and tour scheduling opportunities.
• Respond promptly to new leads and missed calls to minimize lead loss and maximize conversion opportunities.
• Proactively follow up with prospects throughout the leasing funnel to maintain engagement and move leads toward the next step.
• Qualify prospective residents based on rental criteria, property availability, and overall property fit.
• Clearly explain property information and the self-guided showing process to prospective residents.
• Schedule and coordinate property tours with qualified prospects.
• Follow up with prospects after tours to encourage completed applications.
• Re-engage missed, inactive, or previously contacted leads to recover potential leasing opportunities.
• Maintain accurate lead records, notes, follow-up activities, and statuses within company systems.
• Use AppFolio, Rently, and Zillow to manage, track, and engage with prospective residents.
• Collaborate with the APM and Marketing teams to ensure accurate information regarding property availability, listings, and lead follow-up.
• Monitor individual performance and identify opportunities to improve lead engagement and conversion results.
• Manage a high-volume lead pipeline while maintaining professionalism, responsiveness, and quality interactions.

Performance Expectations

Success in this role will be measured primarily by lead engagement and conversion performance, including:

• Leads successfully engaged and followed up with
• Leads converted to scheduled property tours
• Tours converted to completed applications
• Speed and consistency of lead response and follow-up
• Effective recovery of missed or previously unresponsive leads
• Overall lead engagement and conversion performance

Required Skills & Qualifications

• Proven experience in lead engagement, leasing, leasing conversion, inside sales, or a similar high-volume customer-facing role
• Demonstrated ability to manage a high volume of leads and calls
• Strong hands-on experience with AppFolio required
• Experience with Rently required
• Experience with Zillow required
• Strong inbound and outbound calling experience
• Excellent phone presence with the ability to build rapport quickly with prospective residents
• Strong verbal and written communication skills
• Goal-oriented with a strong focus on performance, conversion, and results
• Highly organized with strong follow-up discipline
• Strong attention to detail and accurate documentation skills
• Ability to prioritize and manage multiple leads simultaneously
• Comfortable working independently and taking ownership of lead engagement activities
• Ability to thrive in a fast-paced, high-volume, performance-driven environment

Preferred Qualifications

• Experience in a residential property management or leasing environment
• Proven track record of strong lead-to-tour or lead-to-application conversion performance
• Experience with missed-call recovery and lead re-engagement
• Familiarity with other property management or lead engagement platforms

Note:

An NBI or police clearance will be required upon acceptance of the job offer.