Real Estate | Client Services Manager

Global Medical Virtual Assistants; Hinoba-an; Hybrid; PHP 588,000 - 980,000; Part time

Job summary

Global Medical Virtual Assistants is seeking a Client Services Manager to lead a team of Real Estate Client-VA pairs and align VA performance with client expectations. The role involves planning, operations, and problem-solving to meet targets, while partnering with clients on task lists for productivity and profitability.

The ideal candidate will have 3+ years in Real Estate/Remote Management, strong English skills, and be comfortable with night shifts.

Qualifications

• Degree in Real Estate/Business/Management or related field preferred.
• At least three years of Real Estate/Real Estate Management/Remote Management experience.
• Highly proficient in English (written and oral).
• Can perform under pressure and collaborate with high-level professionals.
• Self-starter with a growth mindset.
• At least one year of Training and Development experience preferred.
• Efficient with MS Office and Google Suite.
• Open to working night shifts.

Responsibilities

• Managing day-to-day planning, operations, and problem-solving for a team of Real Estate Client-VA pairs.
• Partnering with clients to create task lists for productivity and profitability.
• Collaborating with clients to grow their businesses using Global Medical services.
• Overseeing Real Estate Client-VA management and needs.
• Handling high-level escalations, negotiations, and customer concerns with clients.

Skills

English proficiency

Teamwork under pressure

Self-starter

Growth mindset

Education

Bachelor's degree in Real Estate/Business/Management or related field

Tools

MS Office

Google Suite

Job description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

Tasks

• Managing the day-to-day planning, operations, and problem-solving of a team of Real Estate Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Real Estate Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Qualifications

• A Degree in a Real Estate, Business, Management, or related field is preferred
• At least three years of Real Estate/Real Estate Management/Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
• Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
• Open to working night shifts

Minimum System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
    • Computer Memory/RAM: 8.00 GB
    • Computer Operating System: at least Windows 11 64-bit or macOS Ventura
    • Headset: Any USB-type headset with noise-cancelling feature (Optional)
  • OPTION 2 (POWER SUPPLY - UPS):
    • Must be capable of powering your work station for at least 3 hours
    • Typically a device with 240Wh or higher will be sufficient
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 100mb/s contracted
• BACK-UP INTERNET CONNECTION
  • Minimum of 20mb/s (Cell)

Recommended System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  • Computer Memory/RAM: 16.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
    • Computer Memory/RAM: 16.00 GB
    • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
    • Headset: Any USB-type headset with noise-cancelling feature
    • Camera: Capable of a clear and crisp video output
  • OPTION 2 (POWER SUPPLY - UPS):
    • Must be capable of powering your work station for at least 3 hours
    • Typically a device with 240Wh or higher will be sufficient
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 500mb/s contracted
• BACK-UP INTERNET CONNECTION
  • Minimum of 20mb/s (Cell or wired)

Rate and Rewards

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home