Client Services Manager

Globalmedicalva; Philippines; On-site; PHP 974,158 - 1,166,848; Part time

Benefits offered by this job

Free Training

Paid Time Off

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

A healthcare service provider based in the Philippines is seeking a Client Services Manager to lead and manage a team of virtual assistants. The position requires at least three years of experience in Healthcare Management and proficiency in English. Responsibilities include managing operations and client interactions, enhancing productivity, and supporting high-level professionals. The role offers a remote work opportunity with a rate of up to $1600 monthly, along with benefits like Paid Time Off and HMO coverage.

Qualifications

• At least three years of Healthcare/Medical Management/Remote Management experience.
• Efficient under pressure, self-starter, highly motivated.
• Open to working night shifts.

Responsibilities

• Managing team operations and problem-solving for Medical Client-VA pairs.
• Creating task lists to enhance client productivity.
• Managing client needs with Global Medical’s services.

Skills

Healthcare/Medical Management

Communication Skills (English)

Operational Processes

Training and Development

MS Office Applications

Google Suite

Education

Degree in medical or healthcare-related field

Job description

A Client Services Manager manages and leads a team of virtual assistants, ensuring their performance aligns with client expectations.

Responsibilities

• Managing day-to-day planning, operations, and problem-solving for a team of Medical Client-VA pairs.
• Partnering with clients to create task lists that enhance productivity and profitability.
• Working with clients to grow their businesses utilizing all services offered by Global Medical.
• Medical Client-VA management.
• Managing client needs with Global Medical’s services: mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.

Qualifications

• A degree in a medical or healthcare-related field is preferred.
• At least three years of Healthcare/Medical Management/Remote Management experience; familiar with operational processes.
• Highly proficient in the English language, both written and oral.
• Can perform under pressure and work alongside high-level professionals in a team environment.
• Self-starter and highly-motivated.
  Focused, organized, and has a growth mindset.
• At least one year of Training and Development experience (preferred but not required).
• Ability to think outside the box: can understand requirements and create solutions if necessary.
• Efficient with MS Office applications and Google Suite.
• Open to working night shifts.

Minimum System Requirements

• Primary System
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
  • Computer Memory/RAM: 8 GB.
  • Operating System: at least Windows 11 64‑bit or macOS Ventura.
  • Headset: any USB‑type headset with noise‑cancelling feature.
  • Camera: capable of clear and crisp video output.
• Back‑up System
  • Option 1
    • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
    • Computer Memory/RAM: 8 GB.
    • Operating System: at least Windows 11 64‑bit or macOS Ventura.
    • Headset: any USB‑type headset with noise‑cancelling feature (Optional).
  • Option 2 (UPS)
    • Must be capable of powering your workstation for at least 3 hours.
    • Typically a device with 240 Wh or higher will be sufficient.
    • Must be capable of accepting all plugs required to maintain the primary device and work environment.
• Primary Internet Connection
  • DSL/Fiber: minimum 100 mb/s contracted.
• Back‑up Internet Connection
  • Minimum 20 mb/s (cell).

Recommended System Requirements

• Primary System
  • Computer Processor: Intel Core i7/i9/Ultra or AMD Ryzen 7 or higher.
  • Computer Memory/RAM: 16 GB.
  • Operating System: at least Windows 11 64‑bit or macOS Tahoe.
  • Headset: any USB‑type headset with noise‑cancelling feature.
  • Camera: capable of clear and crisp video output.
• Back‑up System
  • Option 1
    • Computer Processor: Intel Core i7/i9/Ultra or AMD Ryzen 7 or higher.
    • Computer Memory/RAM: 16 GB.
    • Operating System: at least Windows 11 64‑bit or macOS Tahoe.
    • Headset: any USB‑type headset with noise‑cancelling feature.
    • Camera: capable of clear and crisp video output.
  • Option 2 (UPS)
    • Must be capable of powering your workstation for at least 3 hours.
    • Typically a device with 240 Wh or higher will be sufficient.
    • Must be capable of accepting all plugs required to maintain the primary device and work environment.
• Primary Internet Connection
  • DSL/Fiber: minimum 500 mb/s contracted.
• Back‑up Internet Connection
  • Minimum 20 mb/s (cell or wired).

Rate and Rewards

• Rate up to $1600 (USD) monthly.
• Employment Type: Independent Contractor.
• Free Training.
• Paid Time Off.
• HMO Coverage.
• Optical Rewards.
• Performance-Based Increase.
• Permanent Work From Home.