Medical Virtual Assistant

Globalmedicalva; Quezon City; On-site; PHP 492,094 - 589,431; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

Globalmedicalva is seeking a Medical Virtual Assistant based in Quezon City, Philippines. This role involves managing calls and providing vital administrative support while ensuring compliance with HIPAA policies. The ideal candidate should possess strong English communication skills and have experience in a medical setting. The position offers a starting rate of $800 monthly as an independent contractor with benefits including free training and paid time off. Night shifts may be required.

Qualifications

• 1-2 years of experience in a medical-related background.
• HIPAA Certification is a plus.
• Open to working night shifts.

Responsibilities

• Manage inbound and outbound calls regarding inquiries and appointments.
• Obtain medical history via Electronic Medical Records systems.
• Verify healthcare insurance coverage and eligibility.

Skills

Excellent verbal and written English communication skills

Familiarity with medical terminologies

Strong attention to detail

Highly organized

Computer savvy

Education

Healthcare-related degree

Tools

Google Workspace

Microsoft Office

Job description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
• Maintaining great phone etiquette
• Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen
• Verifying healthcare insurance coverage and eligibility
• Providing administrative support that includes data entry, appointment scheduling, email management, record management, and time‑keeping
• Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front‑desk triage
• Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
• Strictly adhering and complying with the HIPAA policy

QUALIFICATIONS

• Must have excellent verbal and written English communication skills
• At least 1-2 years of experience in a medical‑related background
• Familiar with medical terminologies
• A healthcare‑related degree is highly preferred
• Intermediate skills with Google Workspace and/or Microsoft Office
• HIPAA Certification is a plus
• Strong attention to detail
• Impartial
• Highly organized
• Computer savvy
• Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS

PRIMARY SYSTEM

• Computer Processor: Intel Core i5‑6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 11 64‑bit or macOS Ventura
• Headset: Any USB‑type headset with noise‑cancelling feature
• Camera: Capable of a clear and crisp video output

BACK‑UP SYSTEM

OPTION 1 (BACKUP SYSTEM)

• Computer Processor: Intel Core i5‑6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: at least Windows 11 64‑bit or macOS Ventura
• Headset: Any USB‑type headset with noise‑cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS)

• Must be capable of powering your workstation for at least 3 hours
• Typically a device with 240 Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 100 mb/s contracted

BACK‑UP INTERNET CONNECTION

• Minimum of 20 mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64‑bit or macOS Tahoe
• Headset: Any USB‑type headset with noise‑cancelling feature
• Camera: Capable of a clear and crisp video output

BACK‑UP SYSTEM

OPTION 1 (BACKUP SYSTEM)

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64‑bit or macOS Tahoe
• Headset: Any USB‑type headset with noise‑cancelling feature
• Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS)

• Must be capable of powering your workstation for at least 3 hours
• Typically a device with 240 Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 500 mb/s contracted

BACK‑UP INTERNET CONNECTION

• Minimum of 20 mb/s (Cell or wired)

RATE AND REWARDS

• Starting rate is $800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance‑Based Increase
• Permanent Work From Home