Ready to Go Tech? | Eton Centris Tech Support Up to 29K

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Support Representative to join our Quezon City team. This full-time role involves handling customer calls, diagnosing technical issues, and guiding customers to solutions with clear communication.

You will work in a dynamic call center environment with opportunities for growth and development. You will be the first point of contact, delivering quality help and ensuring customer satisfaction through effective problem-solving and adherence to process

Qualifications

• High school diploma or equivalent may be required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities for troubleshooting.
• Patience and empathy when dealing with customers.

Responsibilities

• Answer incoming customer calls professionally and courteously, addressing technical inquiries.
• Troubleshoot technical issues by guiding customers through step-by-step solutions.
• Document customer interactions accurately in the system with issue details and resolutions.
• Escalate complex issues to senior support when needed.
• Provide clear, jargon-free explanations of technical concepts.

Skills

Communication skills

Troubleshooting

Empathy

Education

High school diploma or equivalent

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service across multiple industries and markets. We are committed to helping our clients build lasting relationships with their customers through innovative solutions, skilled professionals, and a culture of excellence. Our team in Quezon City is passionate about providing world-class support and creating rewarding career opportunities for talented individuals.

About the role

We are excited to invite you to launch your career as a Technical Support Representative with Concentrix Philippines. This is a full-time position based in our Eton Centris office located in Quezon City, Metro Manila. In this role, you will be the first line of contact for customers seeking technical assistance, working as part of a dynamic call centre team. You will provide expert guidance, troubleshoot technical issues, and ensure customer satisfaction through clear communication and effective problem-solving. This position offers an excellent opportunity for career growth and development within a fast-paced, professional environment with competitive compensation of up to ₱29,000 per month.

Key responsibilities

• Answer incoming customer calls professionally and courteous, responding to technical inquiries and support requests

• Troubleshoot technical issues by listening carefully to customer concerns and guiding them through step-by-step solutions

• Document all customer interactions accurately in the company system, including issue descriptions, resolutions, and follow-up actions

• Escalate complex technical issues to senior support specialists or technical teams when necessary

• Provide customers with clear, jargon-free explanations of technical concepts and solutions

• Follow established protocols and procedures to ensure consistent service quality and compliance standards

• Meet performance targets including call handling times, first-call resolution rates, and customer satisfaction metrics

• Collaborate with team members and supervisors to continuously improve support processes and knowledge sharing

• Stay up to date with product knowledge, system updates, and industry best practices through ongoing training

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts in simple terms

• Strong problem-solving abilities and a logical approach to troubleshooting technical issues

• Patience and empathy when dealing with frustrated or confused customers