Launch Your Career at Eton Centris! | Technical Support Roles Up to ₱29K

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Job summary

Concentrix Philippines seeks a Technical Support Representative in Quezon City to be the first line of contact for customers needing technical assistance. You will troubleshoot issues, document interactions, and escalate when needed, delivering clear explanations and high-quality service in a fast-paced call centre.

The role offers full-time employment with competitive compensation up to ₱29,000 per month and growth opportunities within a professional environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Strong diagnostic and troubleshooting abilities.
• Patience and empathy when helping customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Troubleshoot technical issues with guided steps.
• Document all customer interactions in the system.
• Escalate complex issues to senior support when needed.
• Explain technical concepts in clear, jargon-free terms.
• Follow protocols to ensure service quality and compliance.
• Meet targets for call handling times and first-call resolution.
• Collaborate with team to improve support processes.

Skills

Excellent communication

Problem-solving

Patience and empathy

Technical explanation

Education

High school diploma or equivalent

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service across multiple industries and markets. We are committed to helping our clients build lasting relationships with their customers through innovative solutions, skilled professionals, and a culture of excellence. Our team in Quezon City is passionate about providing world-class support and creating rewarding career opportunities for talented individuals.

About the role

We are excited to invite you to launch your career as a Technical Support Representative with Concentrix Philippines. This is a full-time position based in our Eton Centris office located in Quezon City, Metro Manila. In this role, you will be the first line of contact for customers seeking technical assistance, working as part of a dynamic call centre team. You will provide expert guidance, troubleshoot technical issues, and ensure customer satisfaction through clear communication and effective problem-solving. This position offers an excellent opportunity for career growth and development within a fast-paced, professional environment with competitive compensation of up to ₱29,000 per month.

Key responsibilities

• Answer incoming customer calls professionally and courteous, responding to technical inquiries and support requests
• Troubleshoot technical issues by listening carefully to customer concerns and guiding them through step-by-step solutions
• Document all customer interactions accurately in the company system, including issue descriptions, resolutions, and follow-up actions
• Escalate complex technical issues to senior support specialists or technical teams when necessary
• Provide customers with clear, jargon-free explanations of technical concepts and solutions
• Follow established protocols and procedures to ensure consistent service quality and compliance standards
• Meet performance targets including call handling times, first-call resolution rates, and customer satisfaction metrics
• Collaborate with team members and supervisors to continuously improve support processes and knowledge sharing
• Stay up to date with product knowledge, system updates, and industry best practices through ongoing training

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts in simple terms
• Strong problem-solving abilities and a logical approach to troubleshooting technical issues
• Patience and empathy when dealing with frustrated or confused customers