Level Up Your Career in Tech! | Eton Centris Up to 29K

Concentrix Philippines; Quezon City; Sur place; PHP 257 000 - 324 000; Plein temps

Résumé du poste

Concentrix Philippines is seeking energetic Customer Service Representatives at our Eton Centris location in Quezon City. This full-time role handles inbound and outbound calls to support our clients' customers, delivering professional, empathetic service that builds lasting relationships.

You will be part of a collaborative team, focused on accuracy, efficiency, and customer satisfaction, while developing your skills in a supportive environment.

Qualifications

• Must be customer-focused with ability to handle inquiries and resolve issues.
• Strong communication and interpersonal skills preferred.

Responsabilités

• Answer inbound customer calls in a professional and courteous manner.
• Provide accurate information about products and services to customers.
• Document customer interactions accurately in the call management system.
• Process customer requests, transactions and orders while maintaining data accuracy and security.
• Handle customer complaints with empathy and patience, working towards satisfactory resolutions.

Connaissances

Customer service

Communication skills

Empathy

Description du poste

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service solutions. We partner with the world's most innovative brands to provide outstanding customer support across multiple channels. With a commitment to excellence and employee development, we create an environment where talent thrives and careers flourish. Our diverse team of professionals is united by a passion for delivering outstanding customer experiences that drive business success.

About the role

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives at our Eton Centris location in Quezon City, Metro Manila. This is a full-time position offering an attractive salary of up to 29,000 PHP. In this role, you will be the frontline of our customer experience, handling inbound and outbound calls to support our clients' customers. You will play a crucial part in building lasting customer relationships and ensuring satisfaction through professional, efficient and empathetic service delivery. This opportunity offers you the chance to develop your customer service skills whilst working in a supportive and collaborative team environment.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing inquiries and resolving issues efficiently
• Provide accurate information about products and services to customers, ensuring their questions are answered comprehensively
• Document customer interactions accurately and thoroughly in the company's call management system
• Process customer requests, transactions and orders whilst maintaining data accuracy and security
• Handle customer complaints with empathy and patience, working towards satisfactory resolutions